Concierge Jobs

The Opportunity

The Executive Suite and Club Box concierge is responsible for front line service to Executive Suites and Club Boxes, their guests and VIP’s for FedExForum and the Memphis Grizzlies. This role includes greeting, filling requests, and problem-solving during events. The concierge will monitor and control guest access to the Executive Suite level(s) and premium areas while making sure all of our guest’s expectations are being met.

In This Role You Will

• Responds to all incoming inquiries, suggestions and concerns from guests.
• Services and fulfils individual requests with expedience and care.
• Ensures all guests are greeted upon arrival and first impression standards are met.
• Interacts with our Executive Suite and Club Box guests to make sure all concerns are being taken care of and suggestions are constantly being taken.
• Required to work concierge desk (when scheduled) which involves answering the guest services/concierge telephone line, answering questions, redirecting guests as needed, checking tickets for access and using a radio to help guests out as quickly as possible.
• Supervises, maintains and roams designated concierge station during scheduled event time.
• Supplies management with a detailed activity report at the end of each shift and ensures all issues have been taken care of or brought to your HC’s attention.
• Required to learn the layout of FedExForum and direct guests to proper areas of the arena when assistance is needed.
• Keeps a smile on at all times.
• Promotes personal guest relations and ensures Premium Seat clients receive a consistently high standard of service and quality.
• Advises, and immediately follows up with maintenance, housekeeping, security and any reported problems or concerns.
• Accepts, upon rotation, additional event responsibilities, including liaising with partners (food and beverage partners, security, housekeeping, Ticketmaster, etc.), attending a pre- and post-event briefing.
• Participates in various special events and promotional activities for our Premium Seat clients, as required.

The Experience You Will Bring

• An energetic, positive, and self-motivated person.
• Strong communication, written, and interpersonal skills.
• Must be available to work any shift with a typical call time at 4:30 pm.
• Must be people-oriented, a team builder, and a team player.
• Minimum of three years’ concierge, hospitality, or service related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
• Must have the ability to relate professionally to all levels of staff, guests, clients, and VIP’s.
• Must be diplomatic, mature, and professional.
• Ability to manage multiple tasks constantly.
• Must be 21 years of age or older.
• Must have a High School Diploma or GED

Nice To Have

• Knowledge of sports and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks.

Discounts and Perks

• Discount game night meals and snack program
• Flexible scheduling around your availability
• Employee Discounted Grizzlies and Hustle Game Tickets
• Happy Hours and other fun activities
• Employee Recognition and Years of Service Awards
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Company Swag
• Team Store Discounts
• Discount parking

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.