Computer Setup Technician Jobs

Encantado Technical Solutions is seeking a Computer Setup Technician to support a major national laboratory. You will provide support to monitor, install and perform maintenance on desktop computers, laptop computers, software, and networks. You will provide support in responding to system user requests for assistance and provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. You will provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

• Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will meet all performance service level targets.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
• U.S. citizenship is required per Contract to obtain and maintain U.S. Department of Energy Clearance, with the ability to obtain and maintain a DOE Q clearance
• High school diploma or GED equivalent minimum and 2 years of experience in technical field, specifically PC setup, and customer service
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment including notification when deployments are complete.
• Will meet required productivity expectations, including team-based metrics.
• Will appropriately document all required information into the ticket tracking system, if necessary.

Desired

• Active Government clearance

About Us

Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.