Computer Network Administrator (Full-Time)

Under the supervision of the Director, Technical Services and Support, responsible for the administration and functional operation of MATC’s enterprise computer network systems. Maintains, configures, supports and troubleshoots network hardware, infrastructure components, operating systems, and software applications. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with supervisor is normally limited to problems or unusual situations.

• Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.
• Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources. Monitors and supports computer Help Desk.
• Performs other related duties as required for the efficient operations of the department.
• Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.
• Assesses and resolves network hardware and software problems including the following: troubleshoots and repairs complex network problems using software tools and diagnostic equipment; maintains and repairs communications media.
• Collaborates with Construction Services by coordinating the specification, layout and design of additions and modifications to the District enterprise computer network in existing buildings, new construction; designs structured wiring systems used for building communication infrastructure.
• Troubleshoots hardware communication issues and performs root cause analysis by engaging in troubleshooting activities and resolving network connectivity issues.
• Monitors, evaluates, develops and implements computer network resource optimal utilization and performance including network traffic usage; proposes capacity planning recommendations; monitors and maintains network file server storage.
• Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.
• Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems
• Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.
• Collaborates with Technical Services staff to install, configure, and manage District's enterprise computer network and virtual systems with faculty, staff and students.
• Provides prompt and accurate service in response to support requests. Provides on-demand high level technical support to the MATC Community.
• Implements and manages appropriate software and hardware solutions of varying Server level network Operating Systems and applications used by the MATC community; performs and maintains complex software installations and upgrades including virtual and physical Windows server installation.
• Keeps current and recommends new strategies on digital trends.

Minimum Qualifications

Required Education: Associate’s degree in Computer Networking.
Preferred Education: Bachelor’s degree in related field is preferred.

Required Experience: Three (3) years of progressively responsible work experience in continuous network technical support activities.
Preferred Experience: Prefer more than three (3) years of relevant experience.

• Cultivates innovation
• Collaborates
• Compassion
• Values differences
• Instills trust
• Action oriented
• Self-development
• Optimizes work processes
• Customer focus
• Interpersonal savvy
• Ensures accountability
• Communicates effectively

• Ability to schedule work and keep accurate records.
• Knowledge of server Operating Systems, including deployment, configuration, troubleshooting and fine tuning OS.
• Ability to translate necessary technical information into instructions usable by non-technical people
• Ability to support and maintain a Windows Active Directory environment.
• Skilled at troubleshooting of hardware and software.
• Ability to work with culturally diverse employee populations.
• Ability to diagnose and resolve technical problems independently and in a team.
• Ability to lift and move computer equipment weighing up to approximately 50 pounds.
• Through knowledge of network transmission methods and network communication protocols.
• Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
• Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
• Knowledge of currently recognized principles, techniques, and methodologies used to support computers, software and related equipment.
• Ability to determine and ensure the accuracy of analysis, design, implementation, and audit of the system development life cycle.
• Ability to perform system administration and management duties for both physical and virtual systems.
• Ability to write and maintain Technical documentation and procedures.
• Ability to establish, collaborate and maintain effective work relationships with staff and public.
• Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.
• Knowledge in the following areas: VMware, Microsoft OS servers, Active Directory, Cisco network infrastructure management, data storage, backup systems.

• Physical Demands: Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability pull up to 50 lbs.
• Ability to stoop, kneel, crouch, reach, hear and speak.
• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking.
• Ability to climb stairs and a ladder and maintain balance.

• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Low Deductible PPO
• Both medical plans include prescription drug coverage at no additional cost to employees.
• MATC contributes a generous percentage towards medical insurance premium.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.
• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll.
• High Deductible PPO

• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• MATC offers a group dental plan through Delta Dental.

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee’s annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

• Dependent Care FSA
• MATC offers two types of Flexible Spending Accounts (FSA):
  • Health Care FSA
  • Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.
• Health Care FSA

• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.
• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)’s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.8%), and the employee pays the full part of the employee contribution of 6.8% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.

• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.
• MATC offers employees a generous sick leave plan per year.

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).
• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.

• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.
• Employees are eligible for tuition reimbursement and waiver after completing probationary period.