Compliance Team Lead, Customer Onboarding And Due Diligence

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are looking for a Customer Onboarding and Due Diligence Lead to join Square and support the continued building of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company. You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by leading an operational team responsible for ongoing sanctions and KYC reviews, and driving the development of the customer onboarding and due diligence program. You will report to the COM lead.

You Will:

• Keep up-to-date knowledge on Sanctions and BSA/AML regulatory changes and landscape
• Create, monitor and accomplish operational metrics and implement solutions with COM program managers regarding any issues identified
• Collaborate with program management on ongoing technology, and process/workflow change plans and ensure appropriate team adoption
• Develop and maintain procedures applicable to the team, including iterating on existing workflows and making recommendations to the COM Lead to refine and add operational efficiency
• Oversee global customer onboarding and due diligence operations, including training, hiring, coaching, and managing staff
• Work with other Compliance Leads to guide strategic planning on team growth, organizational structure, focus areas, and quarterly goals
• Provide guidance and insight on account escalations, including handling account escalations from junior team members
• Understand regulatory landscape and compliance requirements; with emphasis on applicable Sanctions and BSA/AML requirements including customer identification, due diligence best practices, sanction screening requirements, and all know your customer protocols

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600

Zone B: USD $116,800 - USD $142,800

Zone C: USD $110,500 - USD $135,100

Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid Life insurance, AD&D, and disability benefits
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Retirement Plans including company match
• Employee Stock Purchase Program
• Paid time off (including 12 paid holidays)
• Healthcare coverage (Medical, Vision and Dental insurance)
• Learning and Development resources
• Paid parental and caregiving leave
• Health Savings Account and Flexible Spending Account

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.