Community Intervention Specialist (Macro)

The Position

The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

The City of Oakland is currently recruiting to fill four (4) Community Intervention Specialist (MACRO) vacancies within the Oakland Fire Department.

The Mobile Assistance Community Responders of Oakland (MACRO) Program is a community response program within the Oakland Fire Department (OFD) responsible for responding to non-violent, non-emergency calls for service. The purpose of MACRO is to meet the needs of the community with a compassionate care first response model grounded in empathy, service, and community. MACRO's goal is to reduce responses by police, resulting in fewer arrests and negative interactions, and increased access to community-based services and resources for impacted individuals and families, and most especially for Black, Indigenous, and People of Color (BIPOC).

Community Intervention Specialists (CIS) participate as members of a Mobile Assistance Community Responders of Oakland (MACRO) crew, partner with the Emergency Medical Technician (EMT) and serve as a liaison between health/social services and the community member as needed.

We Are Looking For Someone Who Is

• Committed to providing high-quality, empathetic service to the Oakland community
• Familiar with Oakland (Personally or Professionally)
• Willing to lead, guide, and encourage others to accomplish a common goal
• Customer Focused; attentive to the needs and expectations of customers
• Knowledgeable about the services and resources available in Alameda County
• A team player that will create a positive work environment in which all are motivated to succeed

What you will typically be responsible for:

• Working with minimal supervision in an environment of competing, urgent priorities
• Interacting appropriately with the community in non-emergency situations; treating all persons with empathy, tact, dignity, and respect
• Coordinating efforts with other first responders on the scene
• Performing data entry and using computer systems and software applications such as Microsoft Word and Outlook; operating electronic equipment and other electronic mobile devices
• Assessing an individual's mental, social, and functional status; engaging individuals in the problem-solving process, as applicable
• Maintaining situational awareness and de-escalating; performing under difficult conditions and de-escalating interactions with community members who may be agitated
• Relating to the needs of a diverse community using a trauma-informed approach

A few reasons you might love this job:

• An opportunity to work outdoors
• Daily opportunities to work with people in the community and have a direct impact on their lives
• You will have a transformative impact on public safety in Oakland

A few challenges you might face in this job:

• Connecting with community members and establishing rapport can be difficult initially
• The first response environment is fast-paced

Competencies Required:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Self-Management: Showing personal organization, self-discipline, and dependability
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Oral Communication: Engaging effectively in dialogue
• Read the complete job description by clicking the link below.
• Teamwork: Collaborating with others to achieve shared goals
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely results
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Listening: Fully comprehending spoken communication
• Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Decision Making: Choosing optimal courses of action in a timely manner

Community Intervention Specialist

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Working for the City of Oakland

Minimum Requirements For Application

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

Education

High school diploma or equivalent. Accredited coursework or a degree in social work, sociology, counseling, psychology, gerontology, health services, human services or related field is desirable.

Experience

Two (2) years of experience serving in an advocacy/outreach/support role, providing referral services, and engaging heavily with the community. Personal or familial lived experience with mental health conditions, alcohol or other substance abuse, houselessness, detention/incarceration and/or violence is highly desirable. Experience in public health, trauma-informed, restorative, harm-reducing, and/or community-based approaches to intervention is desirable . Experience working with Oakland community members is highly desirable.

License Or Certificate

Possession of a Community Health Worker (CHW) certification is highly desirable.

Individuals who are appointed to this position are expected to operate automotive vehicles in the performance of assigned duties. Individuals must possess and will be required to maintain a valid California Class “C” issued by DMV throughout the tenure of employment.

Possession of a Cardiopulmonary Resuscitation Certificate (CPR), Automatic External Defibrillator (AED), and First Aid trained by the end of the probationary period.

Other Requirements

• Must be a U.S. citizen or legally authorized to work in the United States.
• Must be willing to work irregular hours including nights and weekends.
• Candidates who receive offers of employment will be requiredto submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening.
• Must have an acceptable driving record.
• Bilingual skills are highly desirable.
• May be required to wear a uniform when on duty and out in the field.

Supplemental Information

The Recruitment Process

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

For this recruitment, all qualified applicants will be invited to the oral exam. You will be notified two weeks prior to the date of the oral exam. The tentative date of the oral exam is the week of August 14, 2023.

Candidates who pass will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

What’s in it for you?

• Work/Life Balance: 40 hour work weeks
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Dental: Delta Dental full premium for employees and eligible dependents
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Vision: VSP full premium for employees and eligible dependents
• Sick leave: Employees accrue 12 days per year
• 15 paid holidays
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

How to Apply

You May Apply And View Current Openings By Visiting Our Employment Opportunities Webpage At

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY.
http://agency.governmentjobs.com/oaklandca/default.cfm .
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.
The City of Oakland is an EEO/ADA Employer.
The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation.
Benefits May Include*
The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions.

• Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements
• Guaranteed Ride Home (GRH)
• Employee Assistance Program (EAP)
• Deferred Compensation
• Vision
• Commuter Benefits
• Dental
• Group & Supplemental Life Insurance
• CalPERS Medical
• Flexible Spending Accounts
• Pension Benefits
• Medical Waiver Plan - Cash-In-Lieu

Closing Date/Time: 8/1/2023 11:59 PM Pacific