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Community Health Worker Jobs

Company

CareSource
Address , , Ga
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description
Job Summary:
The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.
Essential Functions:
  • Accompany members to appointments and other social service encounters when necessary
  • Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member’s home, telephonic or electronic communication
  • Contribute to assessments by gathering information from the member, family, providers and other stakeholders
  • Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager
  • Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination
  • Perform any other job duties as requested
  • Looks for ways to improve the process to make the members’ experience with CareSource easier and shares with leadership to make it a standard, repeatable process
  • Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program
  • Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements
  • Verify eligibility, previous enrollment history, demographics and current health status of each member
  • Evaluate member satisfaction through open communication and monitoring of concerns or issues
  • Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead
  • Assist with identifying and managing barriers to achievement of care plan goals
  • Maintain appropriate documentation within protocols and guidelines of the Care Management program
Education and Experience:
  • High School Diploma or General Education Diploma (GED), is required
  • Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred
Competencies, Knowledge and Skills:
  • Self-motivated and inquisitive
  • Ability to work in a fast-paced environment
  • Proven track record of demonstrating empathy and compassion for individuals
  • Ability to develop positive relationships with all stakeholders
  • Ability to demonstrate and promote ethical conduct
  • Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
  • Comfort with asking pertinent questions
  • Ability to work independently and within a team environment
  • Ability to identify problems and opportunities and communicate to management
  • Organized , detail-oriented and conflict resolution skills
  • Sensitivity to and experience working within different cultures
  • Demonstrate compassion, support and collaboration with members and families
  • Proficient with Microsoft Office, including Outlook, Word and Excel
  • Good interpersonal skills
  • Ability to keep composure and professionalism during times of high emotional stress
  • Proven track record for improving processes to make things easier for those you have served
  • Awareness of community & state support resources
  • Ability to maintain confidentiality and act in the company’s best interest
Licensure and Certification:
  • Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment.
  • Harold P. Freeman Patient Navigation Institute Certification, or equivalent approved training program, is preferred
  • Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.
  • To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination. CareSource requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date. Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the CareSource Health & Wellness team.
Working Conditions:
  • Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
  • Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
  • This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members
  • May be required to travel greater than 50% of time to perform work duties.
Organization Level Competencies
  • Pursue Personal Excellence
  • Influence Others
  • Cultivate Partnerships
  • Drive Execution
  • Understand the Business
  • Create an Inclusive Environment
  • Develop Self and Others

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.