Community Coordinator Jobs

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for someone who is passionate about KILLSTAR and our social media channels. In this role, you will be responsible for assisting with the growth of our social media channels and online community through engaging with our audience on social platforms, including Facebook, Instagram, LinkedIn, TikTok & Twitter. We are looking for a self-driven individual who is confident representing the voice of the brand, providing ideas and initiatives to grow our community further and having ownership of our community communications. If this sounds like you, please read on!

What You’ll Do

• Identifying new strategies from reviewing and researching best industry practices to ensure an
• Liaise with the Product Departments to stay up to date with new products, launches and features.
• Help the Customer Service Team to respond to customer concerns, queries, and questions.
• Maintain and ensure brand consistency by working closely with the marketing team for copy-writing.
• Set and implement social media and communication campaigns to align with marketing strategies.
• Stay up to date with digital technology trends within the marketing sector.
• Team to address these in a professional and consistent manner.
• Monitor, report and provide feedback on online reviews and implement strategies with the Social
• Respond to comments, messages, and customer queries in a timely manner, always providing the highest standard of customer service and demonstrating the voice of the brand.
• Coordinate social media giveaways.
• Foster excellent relationships and rapport with our customers and potential clients.
• Optimal experience for our customers.

Who You Are

• Innovative: you are creative, have a commercial mindset and strive to develop new ways of doing things to help benefit the department and team.
• An Agile Learner: you are willing to learn and see failure as an opportunity.
• Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.
• Adaptable: you are adaptable to change and willing to embrace new ways of working and conducting activities.
• Inspiring: the people you work with are motivated to do their best, and you inspire others by inviting their input, sharing ownership and visibility, and ensuring that everyone on your direct and extended teams are valued for their contributions
• Versatile: you look toward the broadest possible view of any challenge and have broad-ranging personal and business interests and pursuits.
• Knowledgeable: you are someone who has a passion for fashion and seeks a development opportunity within a design environment.

Bonus If You

• Have experience of previous working as part of a small Marketing Team.
• Have experience of working remotely and thrive off providing customers with an excellent customer experience and journey.
• Have experience of communication with customers in a customer facing or orientated role.
• Have an interest in alternative fashion or the KILLSTAR Products that we sell to our customers.

WORK HOURS & LOCATION:

This is a full-time position of 37.5 hours per week, with hours worked between Monday to Sunday.

This is a remote position which can be performed anywhere within the United Kingdom. The successful candidate must be flexible and available to work up to a maximum of 2 hours on a Saturday and Sunday, to

respond to customers and monitor our social accounts.

This working arrangement will be built into the full-time position of 37.5 Hours per week.

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any

other basis prohibited by law.