Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Work From Home Data Entry Clerk (100% Remote )
Recruited by AllStaff Staffing & Recruiting 8 months ago
Address New York, United States
Data Entry Clerk - Work From Home Survey Taker
Recruited by Prasad Agencies BC 8 months ago
Address New York, NY, United States
Data Entry Clerk Work From Home Part Time
Recruited by Joost&Mike 8 months ago
Address New York, NY, United States
Remote Work From Home Data Entry Clerk / Typing
Recruited by GEN Staffing & Recruiting 8 months ago
Address Bronx, NY, United States
Customer Service / Data Entry Clerk Work From Home - $40 Hourly
Recruited by Florida Prime Properties 8 months ago
Address Interlaken, NJ, United States
Pharmacist Centralized Services Work From Home (Must Reside In Oregon)
Recruited by WALGREENS 9 months ago
Address , Portland, 97214
Remote Work From Home , Data Entry Job
Recruited by GCN Staffing & Recruiting 9 months ago
Address New York, NY, United States
Data Entry Work From Home
Recruited by GCN Staffing & Recruiting 9 months ago
Address New York, NY, United States
Remote - Work From Home Data Entry Agent
Recruited by Jobconversion, LLC 9 months ago
Address New York, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Scarsdale, NY, United States
Remote Data Entry Operator / Work From Home D
Recruited by Alichamma 9 months ago
Address Florida, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Lake Placid, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Hamburg, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Plattsburgh, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Canandaigua, NY, United States
Customer Service / Data Entry Clerk Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Orchard Park, NY, United States
Customer Service / Data Entry Clerk Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Yonkers, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Cheektowaga, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Utica, NY, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Knapp Creek, NY, United States
Work From Home Virtual Assistant (Remote)
Recruited by Burrow 9 months ago
Address New York, NY, United States
Full & Part Time Work From Home Typing / Data Entry / Remote
Recruited by Job Conversion 9 months ago
Address New York, NY, United States
Data Entry Specialist / Work From Home 10
Recruited by bugrasen 9 months ago
Address New York, United States
Data Entry (Daily Work From Home)
Recruited by Tutors Bird Early 9 months ago
Address Florida, NY, United States
Work From Home - Data Entry Clerk
Recruited by Tutors Bird Early 9 months ago
Address Florida, NY, United States
Customer Service Clerk (Remote Work From Home)
Recruited by Tutors Bird Early 9 months ago
Address New York, NY, United States
Admin Data Entry Clerk-Remote Work From Home
Recruited by Tutors Bird Early 9 months ago
Address Florida, NY, United States
Part Time Data Entry - Work From Home Customer Service Representative - No Experience Required - Ages 16+ (Typist) - Remote | Wfh
Recruited by Get.It Recruit - Administrative 9 months ago
Address New York, NY, United States
Communication Center Representative - Work From Home
Company | ComplexCare Solutions |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-12 |
Posted at | 1 year ago |
The Communication Center Representative will either work in SME (Supplemental Member Engagement - Direct to Member Communication) or MRR (Medical Record Review direct to medical facilities) and can be moved between lines of business when business needs change.
SME Communication Center Representatives will conduct scheduling of appointments with client members. The Representative must enjoy speaking with people (particularly the elderly) on the phone and possess the in-depth understanding and the diverse skills to overcome member issues, hesitation or objections. The Communication Center Representative is accountable for making a high volume of calls with exceptional member service and ability to convert phone calls into scheduled visits while upholding strong metrics and quality.
The Communication Center Representative in the MRR (Medical Record Review) department will perform out-reach to hospitals, providers, and providers offices to retrieve medical charts for the Health Plans membership. The Communication Center Representative will perform research, identify location of charts for requests, and assist in the collection of the charts while upholding strong metrics and quality.
SME Specific Duties & Responsibilities
SME Communication Center Representatives will conduct scheduling of appointments with client members. The Representative must enjoy speaking with people (particularly the elderly) on the phone and possess the in-depth understanding and the diverse skills to overcome member issues, hesitation or objections. The Communication Center Representative is accountable for making a high volume of calls with exceptional member service and ability to convert phone calls into scheduled visits while upholding strong metrics and quality.
The Communication Center Representative in the MRR (Medical Record Review) department will perform out-reach to hospitals, providers, and providers offices to retrieve medical charts for the Health Plans membership. The Communication Center Representative will perform research, identify location of charts for requests, and assist in the collection of the charts while upholding strong metrics and quality.
SME Specific Duties & Responsibilities
- Provide friendly customer service with a positive attitude, building rapport and trust with members;
- Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections;
- Scheduling Specialist may also work to schedule appointments for client's members in a physician's office or minute clinic;
- Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff;
- Provide members with full details of the in-home assessment within guidelines of clients;
- Provide Provider's Offices with all record retrieval options and schedule the return of medical charts accordingly.
- Provide friendly customer service with a positive attitude, building rapport and trust with Provider's Offices using active listening skills, empathy, and the ability to overcome objections;
- Research Provider Information to obtain alternate contact information to locate member's medical records.
- Conduct outbound/inbound calls to Provider's Office to verify location of the Health Plans member's medical records for future Medical Records Request.
- Required to log all activities with attention to detail.
- Maintain compliance with company's policies, procedures and mission statement
- Adhere to all confidentiality and HIPAA requirements in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by the company for the purpose of achieving operational and financial success of the Employer.
- Must be able to adapt to change to meet business and client expectations weekly, monthly, yearly;
- Ability to work in a fast-paced environment, prioritize tasks to meet deadlines and goals, perform additional duties as directed by management, and meet all business expectations in metrics and quality;
- Sales experience strongly desired;
- Bilingual strongly desired;
- Ability to exercise independent judgement within policy and procedure guidelines established by the company.
- Experience in a high call volume inbound/outbound call center or like environment;
- Must possess strong computer literacy skills, including, but not limited to, data entry and retrieval, and Microsoft Office;
- Excellent verbal and written communication skills;
- Strong interpersonal and organization skills;
- Knowledge of healthcare or managed care highly preferred; and
- Comfort level working with the senior citizen population;
- High school diploma or equivalent is required.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago