Commercial Performance Senior Analyst

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Working within the Commercial Performance Team, the Senior Analyst position contributes to REI’s success by producing or managing projects and programs that apply analysis to inform and resolve complex business problems. This role supports the Store Channel in creation and alignment of Store Co-op Membership plans and forecasts for enterprise planning, working cross divisionally with Loyalty team members to recognize strategic efforts within target setting. Additionally, it supports Store leadership in the review of regional performance. The Senior Analyst will expose areas of opportunity by reviewing performance against trend and target, conduct site level analysis to support store strategy development and maintain performance reporting against store strategies. These responsibilities will assist in stakeholder understanding of key business drivers, inform critical business decisions and optimize REI’s business results and customer experience.

• Advocates for user adoption of analytics and data-driven testing both within and outside of Retail Operations.
• Works collaboratively with cross-functional partners to develop additional data sources
• Contributes to broader Co-op strategies and the coordination of inter-department data governance and prioritization, influencing beyond Retail Operations.
• Uses a broad range of existing data to identify and evaluate opportunities for optimizing business results and customer outcomes.
• Contributes to data quality efforts in partnership with Business Intelligence, Customer Insights, Information Technology and cross-divisional stakeholder groups
• Provides actionable recommendations to identify, drive and influence key business strategies and plans affecting new and existing retail operations programs.
• Stays current on emerging market trends and methods of analysis.
• Mentors less experienced members of the team.
• Achieves objectives according to pre-defined goals for long-range, complex projects
• Produces analysis beyond the data by building a story with a clear problem statement, evidence supported hypothesis, results and recommendations.
• Uses reporting and multi-faceted descriptive and statistical analyses to provide actionable insights to senior/executive leadership across divisions.
• Contributes to an ongoing stream of analysis and hypothesis based ideas for testing. Works with cross divisional partners to develop a programmatic testing approach.
• Partners closely with leaders within Retail Operations to understand analytics needs and provides broad and deep thought leadership across multiple projects simultaneously.

Bring your passion and expertise

• Advanced experience using statistical analysis and other modeling techniques (e.g. Python, R).
• Effectively plans, concepts, executes, and supports strategic deployment within areas of responsibility
• Skilled in prioritizing high return on investment efforts and able to guide work accordingly
• Capable of building complex models and serving as a resource to review models created by members of the retail operations team.
• Advanced experience with extraction and manipulation (e.g. SQL) of both structured and unstructured data
• Proficient in Microsoft office suite for communication, presentation and data analysis. Utilizes VBA, Power Query, Power Automate or other scripting tools for data management.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Expert in data query (SQL), data analysis and data visualization/ communication
• Advanced experience with visualization programs (Tableau preferred)
• Creates formal networks involving coordination among groups and cross divisional stakeholders
• Bachelors degree or related equivalent experience plus 5-7 years’ experience
• Fosters change in company direction.
• Advanced knowledge of the principles, theories and best practices within analytics, general business practices and procedures.
• High capability for working on ambiguous projects; operates using independent judgement with little oversight.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Expert in building, validating, scheduling and publishing complex data flows from a variety of sources
• Contributes to a strong, mutually supportive work spirit and culture where people can do their best.
• Considers the ultimate impact of decisions and actions on internal and external customers.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.