Collection Specialist-Work From Home!

The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations

Training Schedule
Virtual Training Hours (first week of employment)

Monday - Friday, 8 AM - 5 PM EST

Regular Schedule:

Monday-Friday. No Weekends

12-9pm EST or 3pm EST-Midnight

** Hours subject to change depending on business needs.

Communicate with debtors in regard to the repayment of their delinquent debt.

• Make required number of phone calls daily as determined by management
• Negotiate the best possible arrangements
• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
• Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.
• Profile debtors and obtain financial information. Update demographic and financial information on each call.
• Proficiency with company telephone system while placing outbound calls and accepting inbound calls.

Perform skip tracing to locate debtors.

• Profile accounts that are determined unlocatable or exhausted
• Use skip-tracing tools to locate the debtor in the most efficient manner
• Effectively communicate with third parties to obtain location information
• Locate required number of skip accounts as determined by management

Ensure all accounts are worked within client standards and Federal Regulations.

• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development

• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine
• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.

MINIMUM REQUIREMENTS:

• Private workspace or home office free of distractions and outside noise
• 1 year of experience in a collection, customer service, telemarketing or sales
• Landline phone or cell phone
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• High speed internet access (Minimum 10MB upload speed, 10MB download speed)
• Must live in NY near Arcade, Perry or Horseheads offices, or in Hawaii.
• High School diploma or equivalent

PREFERRED QUALIFICATIONS:

• Ability to learn company collections computer system and phone system
• Strong listening skills, ability to follow written and/or verbal instructions
• Negotiation, counseling and problem-solving skills
• Strong organizational skills and the ability to meet tight deadlines
• Effective written and verbal communication skills
• Persistent, ability to overcome objections, ability to remove barriers
• Team player
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Reliable, ability to work flexible day, evening and weekend hours as required