Coffee Shop Clerk Jobs

Department: KS Deli/Bakery

Position Type: Employee

Position Reports To: Coffee Shop Lead

Position Supervises: N/A

Pay Level: N/A

Pay Range: $17.50-$21.81

FLSA Status: Non-Exempt

Position Summary

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions

• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Stay current with present, future, seasonal and special ads.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, steamer, etc.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Adhere to all local, state and federal laws, and company guidelines.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Tender transactions using company best practices.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Inform customers about coffee shop specials.
• Label, stock and inventory department merchandise.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report product ordering/shipping discrepancies to the department manager.
• Notify management of customer or employee accidents.
• Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Collaborate with associates and promote teamwork to help achieve company/store goals.

Minimum Position Qualifications:

• None

Desired Previous Job Experience

• Previous comparable experience

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level: None

Required Certifications/Licenses: None

Shift(s): [[mfield4]]

Regions: Mountain

States: Colorado