Clinical Supervisor – Mesa Urgent Care

When you join the healthcare team at Phoenix Children’s, you’ll see the world of medicine through the eyes of a child. You’ll be amazed by something new every day, inspired by the capabilities and expertise of your co-workers, and you’ll be able to transform your professional ambitions into reality. Here, you can be part of a growing system that will never outgrow its sense of joy, purpose or discovery. Come grow with us.

We’re looking for lifelong learners who transform curiosity into discovery to join us in an inspiring place—filled with hope, positivity, support and compassion.

CLINICAL SUPERVISOR – MESA URGENT CARE

Phoenix Childrens at the Legacy Ball Park facility in Mesa, is hiring a Clinical Supervisor for this new facility! We are looking for an experienced clinical supervisor who has a passion for leading a team, and making a difference in the community! Incumbent will manage the staff at the urgent care, as well as have leadership responsibilities over the urgent care float pool nurses. This unique facility is providing care to pediatric athletes who may be injured during play, as well as providing medical services to pediatric visitors either visiting the park, or who live in the East Valley. This is a full time position, hours will be 11 AM - 7 PM. Facility is located at 6321 S Ellsworth, Suite 114, Mesa, AZ 85212

The Clinical Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, professional standards and requirements. Provides clinical leadership with accountability in promoting quality patient care and an engaging work environment, during assigned shift.

Duties & Responsibilities:

• Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
• Staffs, schedules, and appropriately uses nursing and support staff.
• Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
• Provides a report to the oncoming Clinical Supervisor or designee including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators.
• Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
• Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
• Monitors unit environment - ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.

Performs miscellaneous job related duties as requested

• Collaborates with the leadership team to develop, review, revise and implement evidenced based policies and procedures on an ongoing basis, to assure department consistency and compliance with hospital standards/safety and accrediting bodies including: Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals. Understands the linkage between department requirements and those of the integrated delivery system. Develops risk reduction and error prevention strategies by ensuring staff compliance with policy/procedures.
• Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.
• Develops leadership skills among staff including critical thinking, problem solving, engagement, and career advancement.
• Serves as daily operational resource to staff and in the management of supplies and equipment.
• Demonstrates the ability to lead decisions that reflect organizational standards and values – utilizes the Shared Governance process.
• Supports a work environment that focuses on staff, customer, and patient/family through safe and effective communication.
• Identifies, facilitates, and leads department and organization performance improvement projects that enhance patient care delivery systems as well as staff, patient, family, and customer satisfaction.
• Makes decisions that demonstrate sound stewardship of financial resources – collaborates with the team to meet department/organization financial goals.
• O 7-9: collaborates with all disciplines/the community in promoting nursing excellence in meeting health care. Seeks opportunities beyond patient care to advance profession by involvement in developing, maintaining, implementing professional standards through practice/education i.e. involvement with internship programs, committees, awareness of broader healthcare issues such as TJC National Patient Safety Goals, integrating nursing values into daily practice (articulates and practices).
• Mentors staff to ensure the fundamental values of the American Nurses Association Code of Ethics in nursing are operationalized into daily clinical practice/teaching activities and work environment including:
• Achieves department/organization outcomes – aligns and manages to organization metrics.
• Monitors staff performance and provides direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just culture concepts/processes.
• Demonstrates and promotes clinical leadership – serves as a clinical and systems expert with nursing and interdisciplinary team members in the assessment, development, implementation, and evaluation of the age-specific individualized patient/family-centered plan of care and documented actions.
• O 4-6: Identifies the boundaries of the profession by accepting responsibility and accountability for own activities for own actions, delegating task appropriately to optimize patient care. Maintains competence with continued pursuit of activities for personal/professional growth. Influences the patient care/work environment with the values of nursing to promote respectful interactions, the promotion of safe practices, and creates a care setting that expects high quality, compassionate nursing care.
• Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requirements.
• Takes active interest and accountability for key operational functions, including but not limited to, patient safety issues, timely resolution of complaints, quality improvement initiatives, survey preparation, and patient/family satisfaction follow-up.
• Collaborates with other departments healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
• O 1-3: Establishes professional relationships with compassion and respect for human dignity worth, and the uniqueness of individuals, while demonstrating a primary commitment to the patient in advocating for patient privacy, health, safety and rights;
• Accountable for promoting a culture of learning resulting in staff/team development and retention.
• Utilizes the chain of command to communicate in real time patient care, staff, family, and visitor concerns and outcomes.
• May participate in the hiring process – interview and unit/organization integration.
• Ensures timely completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies.

Requirements

Requirements:

Education & Experience:

• One year supervisory or lead experience - preferred.
• Two years nursing experience or demonstrated competence in bedside nursing role – required
• Pediatric experience – preferred
• Associate degree in nursing - required

Certification/License Requirements:

• Current PALS or NRP provider from American Heart Association – required
• Current and valid nursing certification in clinical nursing expertise required or must be able to obtain within one year of eligibility - required
• Current AZ RN License or RN Compact License - required
• Current BLS provider from American Heart Association - required

Benefits

Phoenix Children’s offers full- and part-time employees a comprehensive benefits package including:

• Relocation assistance
• Work today, get paid tomorrow with DailyPay
• Tuition reimbursement up to $5,250 per year
• 401(k) Retirement Plan with company match
• Health, dental, vision, and life insurance beginning the first day of the month following hire date
• Competitive pay with incentives