Clinical Scheduler (Hybrid) Jobs

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

This is a hybrid position. Candidates must reside within driving distance to Brookfield, WI. Training will be on-site and then the employee will be required to work in the office 2-3 days per week.

Scheduling Responsibilities

• Bachelor’s Degree or equivalent preferred
• Expected to be available to work overtime, if required.
• Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
• General Office Support
• Meetings
• Clinical Services Associate will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
• Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
• Exceptional attention to detail
• Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
• Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
• Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
• Reconcile billing operational and payroll reports
• Receive and respond to staff and client phone and email inquiries relating to scheduling
• Excellent multi-tasking and prioritizing abilities
• Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
• Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
• Proven customer service skills and experience handling heavy call volume
• Strong written and verbal communication skills
• Strong problem-solving and critical thinking skills
• A minimum of three years customer service experience
• Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary

LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.