Clinical Informatics Specialist Ii

Wage Range: $83,595 - $133,744 per year

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary
Functions as a liaison between EvergreenHealth’s clinical areas and the IT department. This includes the primary responsibility of determining the needs and requirements for clinical applications in acute, ambulatory and home care settings. Works with staff and physicians to optimize the usage of clinical systems through education and training, quality outcomes, and providing support in accordance with organizational goals. Performs workflow analysis of multidisciplinary healthcare provider activities, and translates into optimal system design and content for organizational and unit-based practice.

Primary Duties:

• Performs other duties as assigned.
• Facilitates interdepartmental communications and acts as a liaison between the IT department and other departments within the health system.
• Serves as the primary contact and mentor, along with other members of the Clinical Informatics Team, for the clinical information systems super users across all departments.
• Acts as an expert resource to staff by anticipating and identifying educational, procedural and functional problems associated with the implementation of the EMR.
• Provides onsite and remote support to clinicians and others during application implementations and as needed. Works closely with Information Technology Customer Support services to provide efficient and responsive support to end user staff.
• Works with clinicians from all departments, to identify areas where clinical information systems can effectively support and enhance their clinical process.
• Monitors system impact on user and departmental workflows and incorporates results into system enhancements.
• Conducts formal and informal staff and provider training and assists with monitoring competencies regarding use of the Electronic Medical Records (EMR).
• Trains, educates, and instructs clinical users on features, operation, and usage of software systems.
• Develops and communicates change control procedures and clinical updates for the EMR.
• Works with users to define system requirements for content (data elements) and successful integration into workflow.
• Leads, facilitates, and consults with multidisciplinary healthcare provider work teams in the specification and design of the EMR for order management, clinical data repository, documentation, clinical pathways, and clinical and operational decision support.
• Works with educational resources to develop training curriculum and end-user documentation and learning aids.
• Monitors system performance, and reports to IT when anomalies, errors, inaccuracies, or inefficiencies occur. Makes recommendations as needed.
• Responsible for assigned tasks within the specification of the project management schedule for maintenance of various applications throughout their life-cycle (implementation, upgrades, etc.).
• Applies change management principles during the implementation of the EMR and assists staff in making the transition from current to automated systems processes.
• Participates proactively in issue prevention and problem resolution through effective use of assessment, evaluation, planning and communication. Takes call on a rotating basis as necessary for after-hours user support.
• Develops unit, functional and integration test plans; conducts and reports results of application, system and performance testing.
• Manages, trouble shoots, applies resolution and provides prompt feedback to end users on Service Requests.
• Prepares educational materials, newsletters and other supportive documentation for users on an ongoing basis. Maintains current and accurate documentation for users. Participates in departmental meetings to provide ongoing education and assist in issue resolution.
• Performs workflow analysis of multidisciplinary healthcare provider activities and translates into optimal system design and content for organizational and unit-based practice.
• Coordinates the improvement of clinician documentation through a variety of methods such as job aids, training, and quality improvement strategies for clinical staff.
• Configures and builds EMR applications, using configuration and version control principles.

License, Certification, Education or Experience:

REQUIRED for the position:

• Medical terminology and understanding of workflows
• Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to lead and recommend documentation strategy changes to meet current safety and quality trends
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Good familiarity with project management, quality assurance, and information systems design
• Ability to read and understand technical manuals, procedural documentation, and healthcare guides
• Five years of direct work experience in an acute care, ambulatory or home care setting
• Awareness of current IT security standards, applicable privacy laws, Joint Commission accreditation standards
• Knowledge of Epic, Cerner or other EMR
• Knowledge of adult learning and training methods
• Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Broad knowledge of healthcare operations and associate technologies
• Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
• Bachelor’s degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, RT, PT, etc.)
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
• Ability to communicate effectively, with excellent verbal and written communication skills
• Excellent ability to translate technical terminology for consumption by non-technical audiences

DESIRED for the position:

• Experience with Epic

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Tuition assistance for undergraduate and graduate degrees
• Commuter benefits
• Medical, vision and dental insurance
• Life and disability insurance
• Voluntary identity theft protection
• Paid holidays
• Pay in lieu of benefits premium program
• Retirement plans (457(b) and 401(a) with employer contribution)
• On-demand virtual health care
• Federal Public Service Loan Forgiveness program
• Voluntary legal insurance
• Flexible Spending Account
• Free parking
• Health Savings Account
• Voluntary hospital indemnity insurance

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

2023 Benefits Guide