Clinical Education And Development Specialist

Job Summary:

Experience in spinal cadaveric training is essential. The Clinical Education & Development Specialist will assist in development of curriculum; and responsible for the coordination and implementation of training programs for the company’s products, therapies and services. This responsibility will include educating and training physicians and health care professional staff on Relievant’s therapies to support clinical studies and product commercialization. This position will also be responsible for educating, training and certifying field support through cross functional collaboration to deliver effective and measurable sales training programs that meet project timelines and exceed attendee expectations.

Location/Travel: Remote – Proximity in the Gulf Coast area for driving, and near a major airport hub in the Gulf Coast is strongly preferred. (50% travel - mostly driving, with occasional flying) Travel duration is up to a week at time. 1-2 weekends (Fri./Sat.) per month.

Responsibilities:

• Develop, support and evaluate physician customers for case independence.
• Ensure compliance with the quality policy and on label promotion.
• Interact in the field and evaluate need for new learning programs, educational materials and hands-on equipment/models to address unmet education needs for customers and employees; design and implement these programs.
• Assist the execution and delivery of procedural training to physicians and medical staff.
• Work/travel with field sales representatives in a training capacity with emphasis on developing core competencies of new hires.
• Attend case coverage and technical support for sites requiring supplemental training or education.
• Attend critical industry conferences to maintain clinical and competitive knowledge so sales training priorities are market relevant.
• Be an effective member of the Relievant Training & Education team and play a key role in delivering excellence in training.
• Partner with Sales to promote continued development of all existing employees and existing customers. Support office visits to engage APP and office staff in an effort to promote proper patient identification practices.
• Partner with Marketing, Reimbursement and other cross-functional groups to support the launch of new products and sales tools with comprehensive training materials.
• Mentor and provide evaluations of field trainers.
• Able to travel up to 50% - primarily driving, with occasional flying. Travel duration is up to a week at a time. 1-2 weekends (Fri./Sat.) per month.
• Assist in the development and coordinate core content covering product knowledge, key clinical data and surgical techniques required to ensure physicians and medical support staff are fully knowledgeable on use of Relievant’s therapies and products.
• Partner with Sales, Marketing, Reimbursement, Clinical and Regulatory to coordinate classes, make travel arrangements, identify and contact physician faculty and for all sales training events.
• Assist to develop and coordinate core content covering product knowledge, key clinical data, surgical techniques, reimbursement, and relevant selling information to ensure sales representatives are fully knowledgeable on use of the Relievant Intracept Intraosseous Nerve Ablation System.
• Work with Regional Managers to identify physicians who would benefit from advanced trainings.

Required Qualifications:

• Cross-functional team experience
• 3+ years of experience in an education or training role in medical device, pharma, or healthcare (can include field trainer experience)
• Spinal cadaveric training is essential
• Proficient in Microsoft Word, Excel and PowerPoint
• Valid driver’s license and car insurance
• Experience in minimally invasive spine procedures utilizing fluoroscopy, CT and MRI is essential
• COVID vaccination card
• 5+ years of experience in medical device and/or healthcare (fluoroscopic guided spine procedures preferred)
• Ability to visualize and translate 2-dimensional fluoroscopic images into anatomical 3-dimensional spaces
• Bachelor’s degree preferred or equivalent
• Customer relationship and budget management
• Excellent written and oral communications skills, for use in public speaking/training

Additional Qualifications:

• Able to work in a high paced, changing environment, and interface effectively with cross collaborative partners.
• Able to build strong rapport and relate well to physicians, surgeons, and key opinion leaders