Client Success Coordinator Jobs

Position Title: Client Success Coordinator

Reports To:VP, Operations

Salary Range: $55,000 - $65,000

Exact compensation may vary based on skills, experience, and location.

Summary: Immediate position available for experienced individuals to provide administrative support for a vibrant, fast-paced, and growing Global Communications, Executive Coaching and Organizational Consulting firm HQ in Boston MA, with an office in Chicago, Illinois.

Executive Coaching Connections was acquired by Ariel in October of 2022. Ariel is a world class talent management organization, that specializes in communication training and executive coaching. Together the combination of Ariel and ECC has created growth and excitement in the industry. We’d like you to be part of our success story!

We

Essential Duties and Responsibilities.

Company Responsibilities:

• Be a key contributor in supporting the company’s strategic direction and success
• Support the company's values on a day-to-day basis
• Commit to on-going personal growth and development as a valued individual in the organization
• Promote the Vision of The Ariel Group both inside and outside the organization
• Be passionate about the Company’s Vision of creating a world where people authentically engage with others, and unlock their most generous selves

Role Responsibilities:

• Managing calendars
• Excellent written communication is a must as the right candidate will be preparing client read presentation decks for senior executives
• Coordinating with clients
• Inputting data into Salesforce, NetSuite, coaching management systems, and other systems as needed
• Other duties as assigned
• Maintaining customer files and systems
• Responsible for supporting two to three leaders at Ariel
• Proofreading and editing client documents via Microsoft Word, PowerPoint, and Excel documents
• Confidentiality and strong teamwork is required

Qualifications:

• Self-driven and proactive nature
• Flexible - Comfortable with moving timelines and multiple ongoing projects
• A connector and communicator - helps connect the dots for the team
• 2-3 years of administrative experience working with executive-level professionals
• Professional
• A relationship builder
• Ability to multi-task and prioritize
• Working knowledge of Microsoft Office products, QuickBooks, Salesforce, and NetSuite
• Excellent verbal and written skills
• Project management experience and/or sales support experience
• Bachelor’s degree in related field preferred
• Experience with Coaching Management Systems a plus
• Strong attention to detail and highly organized
• Working knowledge of various meeting platforms, including Zoom and WebEx
• Comfortable with technology and using systems to achieve results

About Ariel/ECC

Expertise We provide coaching solutions, communication training and consulting, team development and organization effectiveness services to enhance the performance and growth of leaders, teams, and organizations. We have a first-hand understanding of company leaders, the cultures they work in and the challenges they face because our collective team have held senior management positions for over 20 years in Fortune 500 companies.

Results We take leadership development seriously. We use quantitative and qualitative data to gauge the effectiveness of our coaching, which is distinctive in the industry. Ariel/ECC has built its business on customer referrals. Our customer satisfaction levels are top in the industry.

Proven Method Our proprietary methodologies deliver innovative and forward-thinking solutions that sustain leadership growth over time. These solutions are custom-made to help break new ground.

Location We’re a U.S - based firm headquartered in Boston, with a secondary office in Chicagoland. This role supports the ECC executives primarily located in Chicago, Wisconsin and California. Work for this role can be done remotely. Geography is unimportant as long as the candidate is living in the United States.

Websites: www.ExecutiveCoachingConnections.com and www.arielgroup.com