Client Service Associate Jobs

Job Summary

Under direct supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Essential Duties And Responsibilities

• Creates and maintains records and files.
• Assists Financial Advisors with marketing efforts including seminars, etc.
• Maintains databases and creates reports using portfolio software programs.
• Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.
• Researches client and security information through the back office system.
• Processes and follows up on client documentation for proper maintenance of accounts.
• Receives and processes securities.
• May enter orders at the direction of the Financial Advisor.
• Ensures required client paperwork is current with firm and industry requirements, rules and regulations.
• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries.
• Performs other duties and responsibilities as assigned.
• Receives cross-training and assists with other operational functions as required.

Qualifications:

Knowledge, Skills, And Abilities

Knowledge of

• Company’s working structure, policies, mission, and strategies.
• Financial markets and products.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.

Ability to

• Work independently.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Analyze and research account information.
• Use mathematics sufficient to process account and transaction information.
• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Provide a high level of customer service.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.

Educational/Previous Experience Requirements

Education/Previous Experience

• An equivalent combination of experience, education, and/or training as approved by Human Resources.
• High School Diploma or equivalent and one (1) or more year’s securities industry or related work experience preferred.
• OR ~

Licenses/Certifications

• None required

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Contribute to the continuous evolution of the firm
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Take ownership and hold themselves and others accountable for delivering results that matter
• Make prompt, pragmatic choices and act with the client in mind

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job :

Administrative & Support Services

Primary Location :

US-VA-Leesburg-Leesburg

Organization :

RJFS

Schedule :

Full-time

Shift :

Day Job

Travel :

No