Client Relations Specialist Jobs

Poulin | Willey Trial Lawyers, the leading law firm that specializes in personal injury litigation, workers’ compensation, and class and mass actions, is looking for a Client Relations Specialist to join our team. Our Client Relations Specialist will be responsible for helping to establish, cultivate, and maintain meaningful relationships with clients, which are critical to the success of our organization. As the premier law firm in this highly competitive industry, we strive to be "Everywhere for Everyone," a mission that has allowed us to deliver critical results to injured victims in every market where we operate.

Our ideal Client Relations Specialist would be an outgoing, positive, and energetic individual who is passionate about helping others and capable of building strong relationships with clients and colleagues alike. If you think you have what it takes to be part of this dynamic team, we encourage you to apply today!

Responsibilities

• Build and maintain relationships with current and prospective clients through regular communications such as phone calls, emails, and in-person meetings.
• Help with settlements by obtaining client signatures and issuing disbursement checks.
• Create and maintain accurate records of all client interactions, including inquiries, complaints, and feedback.
• Ensure that all clients receive prompt and professional responses to their inquiries and needs, and provide follow-up as necessary.
• Collaborate with colleagues in other departments to ensure that clients receive seamless service and support.
• Monitor client feedback and provide suggestions to improve the firm's service delivery.
• Participate in marketing and business development activities aimed at increasing the firm's visibility and expanding its client base.

Requirements

• Demonstrated organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Proven ability to work effectively both independently and as part of a team.
• At least 2-3 years of experience in client relations, customer service, or a related field.
• Strong problem-solving and critical thinking skills, with the ability to identify issues, make recommendations, and implement solutions.
• Familiarity with legal terminology and procedures is preferred.
• Excellent communication and interpersonal skills, with a track record of building and maintaining strong relationships with clients and colleagues.

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (401k, IRA)
• Short Term & Long Term Disability
• Family Leave (Maternity, Paternity)
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)