Client Operations Business Analyst

About This Position

Waystar is seeking a smart and creative Patient Access Operations Business Analyst with hands on experience in the healthcare revenue cycle. We are looking for a highly detailed individual with polished critical thinking skills. This professional self-starter will report to the Manager, Patient Access Operations and work closely with implementation and support staff to assure application optimization and client satisfaction. The Patient Access Operations Business Analyst will be part of a team of talented professionals responsible for delivering key backend configurations to the Waystar Prior Authorization suite. The ideal candidate will understand the importance of producing high quality deliverables to meet demanding revenue focused schedules.

What You'll Do

• Hands on experience with Salesforce, Microsoft Applications, and payer websites.
• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
• Continually creation and updating of internal knowledge base documentation.
• Ability to demonstrate professionalism in communicating with clients and peers both written and verbally.
• Working knowledge of the Patient Access Revenue Cycle preferred.
• Experience working in healthcare – medical billing, coding, or administration.
• Working closely with internal and external resources to identifying system requirements that meet changing market needs and ensure customer satisfaction and solution accuracy.
• Maintaining a comprehensive inventory of payer specific authorization required/not required rules.
• Motivated to enhance cross functional understanding of end-to-end processes.
• Perform “health checks” on client environments/data to ensure accuracy.
• Highly organized and project driven.
• Develops business requirements, perform business analysis, and work closely with product management and technology to make sure that new functionality is integrated into the solution
• Possess a comprehensive understanding of the Waystar product line.

What You'll Need

• College Degree required; Business or Computer Science degree preferred
• Excellent written communication skills; able to succinctly convey complex ideas through writing
• Possess planning and organization skills to independently develop and lead projects when applicable
• Obsessive attention to detail
• You know how to execute and like to roll up your sleeves to get things done
• Flexible and agile; able to rapidly adapt to changing situations and inputs
• Problem solving skills; able to analyze a problem and design creative solutions
• An understanding and knowledge of hospital revenue cycle workflows and the provider reimbursement process from patients and payers obtained either through direct experience in a healthcare setting or an RCM focused HIT company
• Great people skills; able to facilitate, negotiate and persuade stakeholders
• Understanding of business practices and approaches, recommend business process changes when applicable to avoid development, and understand how to integrate business processes

About The Team

The Strategy + Corporate Development team at Waystar defines, develops, and executes plans focused on the company’s long-term vision and growth goals. Team members are responsible for creating and implementing an integrated business strategy that aligns with Waystar’s mission, promotes progress, and sustains a competitive advantage in the market.

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Employee resource groups
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• Pet insurance
• Free mental health and family planning programs, including adoption assistance and fertility support
• Education assistance opportunities and free LinkedIn Learning access
• 401(K) program with company match
• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.