Client Delivery Project Manager (Hybrid)

General Information
Location: Indianapolis, IN, Remote
Organization: Trifecta Clinical
Job Type: Full Time - Regular
Description And Requirements
ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.
Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Paid time off including holidays, vacation, and sick time
• Employee Assistance Programs and additional work/life resources
• Volunteer Time Off to benefit the community
• Referral Bonuses and Tuition Reimbursement
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $77,600 to $108,500
Please note that candidates must be in a commutable distance to our Indianapolis office.
JOB SUMMARY: The Client Delivery Project Manager is responsible for the day-to-day management of client projects and ensures that projects are delivered on time, within budget and according to the agreed upon scope of work. The Client Delivery Project Manager will serve as the bridge between our clients, internal teams and partners in order to manage the operational execution of projects.
Education Requirements

• Bachelor’s degree in related field and/or 3 to 5 years related experience in a clinical project management environment (CRO, pharmaceutical company, or other centralized service provider used in clinical studies) or the equivalent combination of education, skills and experience to perform the job.

Certifications/License/Registration Requirements

• PMP Certification desired.

Qualifications/Experience

• Demonstrated negotiation skills.
• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously.
• Knowledge of project management software tools and management techniques.
• Excellent organizational and planning skills with the ability to utilize technology and tools to enhance the effectiveness of deliverables and service.
• Proficient knowledge of MS Office, specifically Word, Excel, PowerPoint and MS Project and the ability to produce detailed reports and presentations using these tools.
• Ability to multi-process, delegate project tasks.
• Outstanding written and oral communication skills.
• Excellent problem solving/decision making skills.
• Excellent interpersonal skills. Ability to lead through influencing and negotiating.
• Demonstrated leadership skills and ability to manage, motivate, and handle a client.
• Strong facilitation and coordination skills.
• Proven project management experience. Must have at least three (3) years of demonstrated experience managing all stages of project-life cycle, from developing complete project plans and executing the management and implementation of those plans on time and within budget.
• Strong financial acumen required. Demonstrated knowledge of financial management and forecasting skills.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successful, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Management of project team members with regard to assigned tasks on those projects--team members are matrixed in for project assignments.
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered.
• Schedule and attend meetings with clients.
• Anticipate, investigate, and answer clients’ questions.
• Support and help troubleshoot delivered work during project and post-project.
• Attendance and punctuality are essential functions of the position.
• Present work to the client at milestones throughout the lifecycle of the project.
• Create and manage project plans and timelines.
• Undertakes strategy creation for contingency planning and risk mitigation.
• Work with client for change orders as required for the lifecycle of the project.
• Monitor and manage scope of project.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Articulate design rationale and function strategy throughout the life of the project if new client or technical requirements necessitate new design or function strategy.
• Lead as an operational interface between the client and Company for project/service solutions.
• Demo the technology in proposed solutions to clients and others, where applicable.
• Responsible for running moderate to complex programs and projects which include management of tasks for solution planning, analysis, configuration, and execution.
• Define project schedules, allocate resources and monitor progress.
• Responsible for planning and scheduling project goals, milestones and deliverables.
• Help facilitate implementing business and system process best practices.
• Align project objectives with company goals, and ensure project team is clear on objectives.
• Manage relationship with business and executive stakeholders (internal and external).
• Obtain, discuss, and follow through with client feedback.
• Lead process of issue identification and resolution.

Travel Requirements
☐ 0% – 5%
☐ 5% - 10%
☒ 10% - 20%
☐ 20% - 50%
☐ >50%
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM
#MP
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.