Client Advisor Jobs

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People.

Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO ARE WE LOOKING FOR

Valentino is looking for a Client Advisor for our new Nordstrom Handbag Concession. The Client Advisor’s role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling). This role is hourly base plus commission.

Key Responsibilities:

Team Leadership:

• Ensure the proper onboarding and training of new hires.
• Partner with Store Manager and Corporate Partners on specific tasks / projects (CRM calling campaign, action plan on cross selling, prospect registration and follow-up, action plan on achieving KPI’s)
• Promote a positive and professional team environment that fosters trust, integrity and excellent performance standards, product handling standards, leading by example.
• Reflect the corporate image in terms of standing and ensure that the team is aware of these standards.
• Liaise with Store Manager/Director to delegate tasks and responsibilities to other team members.
• Ensure regular and effective cascading of company contents through morning briefings, products, and CRM trainings.
• Point of reference for the client advisors on Valentino policies and procedures
• Support store management with assigning responsibilities to the team
• Continuously focus client advisors to smoothly transition from transactions to relationship building emphasizing proactive engagement, increase distant sales engagement, Empathy (listening to clients)

Client Centric Activities:

• Assist client advisors and/or personally manages VIP and Top Spender Clients.
• Ensure continuous communication and progress on performance KPI’s as assigned.
• Listen and communicates feedback of clients by highlighting all relevant information to Store Manager/Director and corporate partners.
• Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.
• Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets.
• Responsible for client experience in store, offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to maximize every chance to connect and convert, retain new clients and reactivate lost clients; constantly up to date regarding store sales progress positively communicate it to team

Merchandise:

• Manage end of season returns and product transfers.
• Communicate effective and in a timely manner with Store Manager/Director and buying team in order to guarantee stock provision and the proper mix.
• Promptly communicate to the Store Manager/Director information and needs regarding all products of the department to prevent any problems.
• Ensures all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Supervise regular cycle counts, inventory management as required and promptly communicates all information regarding stock to the sales team.
• Liaise with in store operations team to ensure organization and systems are in place and maintained for smooth client experience.
• Ensure visual criteria and verify guidelines execution in store.
• Adheres and ensures the loss and prevention policies and guidelines set by the HQ and corporate in regard to safety of the team and products, store image and operations.

Operations:

• Manage cash and payment systems and safety of goods in accordance with Company procedures and policies.
• Ensure administration and operations procedures are properly followed, lead by example.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Attention to detail under strict deadlines.
• Clear and concise communication skills – verbal and written.
• Prioritizes tasks effectively.
• Min 4 years of experience in luxury retail industry
• Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
• Has positive and effective team management skills, motivates team.
• Proficient in all store sales and operations systems
• Demonstrates confidence and ability to develop relationships with clients, team, and the business.
• Excellent knowledge in product and client journey
• Excellent organizational and follow up and time management skills.
• Strong business acumen, understanding of store and team performance and KPI’s.
• Must be a team player.
• Proven track record in sales and/or team development

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.