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Claims Casualty Support Representative (Remote Opportunity)
Recruited by Grange Insurance Company 9 months ago Address , Columbus, 43206

Claims Support Supervisor Jobs

Company

Erie Insurance
Address , Columbus, 43235
Employment type FULL_TIME
Salary $59,487 - $95,025 a year
Expires 2023-10-16
Posted at 9 months ago
Job Description

Division or Field Office:

Columbus Branch Office



Department of Position:
Claims Department


Work from:

Branch Office

Salary Range:

$59,487.00 - $95,025.00 *

salary range is for this level and may vary based on actual level of role hired for




*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Supervises all processes and procedures handled by claims and zone support staff and oversees administrative functions. Assists management in developing and implementing programs for maximum utilization of claims support personnel, office services and equipment. Interviews, evaluates and hires claims support personnel. Performs varied administrative tasks for the branch office.


  • The ideal candidate will live in close proximity to the Columbus Branch Office
  • This is an in-office position with a Hybrid Schedule (2 days remote, 3 days in office)

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.


Evaluates claims support work methods, including analyzing the unit functions, work performed, methods and equipment used, and personnel involved. Makes changes as needed. Assists in assessing needs and trends related to the claims support function. Develops and recommends short and long-range objectives.


Works in conjunction with Home Office human resources departments to process new hire/termination paperwork, administer employment testing, perform new hire training and document Employee changes as required.


Coordinates support during weather events including CAT loss reports and other CAT support duties. Supports vendor relationships and oversees processes and procedures.


Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.


Works with the Director of Claims Support to establish, implement, and monitor support processes and procedures that are aligned with company directives to further the service capabilities of the section.


Duties and Responsibilities (cont'd if applicable)


Reviews section procedures and recommends methods to better coordinate workflow for maximum overall efficiency. Validates the work of employees to ensure quality and quantity standards are met. Identifies training needs as required.


Performs administrative duties in support of the claims managers and branch employees. Supports Employees in benefits and employment procedures.


Tracks and trends timekeeping for claims Employees at the field office. Maintains vacation schedules, records sick time, reviews Employee time and schedules overtime. Advises claims manager of any scheduling issues, in order to ensure proper staffing.


Maintains and coordinates use of equipment, office supplies, furniture, and maintenance items. Contacts outside vendors, as needed, for repairs or branch office maintenance. Coordinates the implementation and maintenance of company-wide programs at the branch office including health and wellness, continuing education and charitable giving.


Responds to claims-related inquiries from Agents.

Competencies

Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Decision Quality (Leader)
Drives vision and purpose (Leader)
Cultivates Innovation (Leader)
Nimble Learning (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Ensures Accountability (Leader)
Optimizes Work Processes (Leader)

Qualifications

Minimum Required Education Equivalents.


Bachelor’s degree in business or related field and two years’ experience in claims processing operations or insurance operations; or


Associate’s degree in business or related field and four years’ experience in claims processing operations or insurance operations; or


High School Diploma or GED and six years’ experience in claims processing operations or insurance operations, required.


In-depth knowledge of related ERIE systems, or industry systems, required. Proficiency with word processing, spreadsheet and presentation software required. Occasional overnight travel required.

Physical Requirements

Climbing/accessing heights; Rarely
Driving; Occasional (<20%)
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Rarely
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Pushing/Pulling/moving objects, equipment with wheels; Rarely


Nearest Major Market: Columbus