Claims Supervisor Jobs

Description

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

This remote position, under the general direction of the Claims Manager and as a member of the Claims department, the Claims Supervisor will be responsible for helping Figo achieve our shared vision of being the best-in-class pet insurance provider. This role includes, but is not limited to: Supervising designated staff, Organizing, and developing team schedules/tasks, training new employees, Monitoring work progress, Overseeing the productivity of assigned team, and Problem solving.

• Job Location: Remote work is not available in AK, MT, HI (US)

Main Responsibilities:

• Mentor and provide guidance to designated staff
• Assists the Claim Manager in the development of performance reviews for skill improvement
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
• Assists the Claim Manager in the continuous improvement of work procedures and processes that support the company and departmental standards, procedures and strategic directives
• Operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives
• Provides performance feedback of direct reports to Claim Manager on a regular basis
• Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required
• Ensures all employees have appropriate training and other resources to perform their jobs
• Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within your abilities and/or expertise and skills
• Provides daily direction and communication to assigned staff to ensure that tasks are handled timely, efficiently and in a knowledgeable manner
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations to effectively service to both internal and external customers
• Assists Claim Manager in the preparation of warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required

Supervisory Responsibility:

• Provides input for timely performance evaluation
• Oversees the daily workflow of the team

This position will assist in performance supervision and assist in the hiring of the employees within the department, including adjusters, administrative staff and others as deemed necessary. Supervisor role adjudicates claims up to 75% or as needed

Requirements

Qualifications:

• Proper insurance adjuster’s license preferred
• Bachelor’s degree or similar relevant work experience
• Veterinary knowledge or Certified Veterinary Technician license preferred
• High School Diploma or equivalent
• 2-4 years’ experience working in veterinary hospital as a veterinary technician preferred
• 3-5 years’ experience adjusting veterinary claims or relevant insurance claim processing;
• 1-2 years’ leadership experience preferred

Additional Eligibility Qualifications:

• Must maintain Adjusters License

Expected Hours of Work:

• Position may require evenings and/or weekend days
• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• Pet friendly office environment
• Comprehensive full medical, dental and vision Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Company paid short-term and long-term disability
• Basic Life Insurance at no cost to the employee
• 401(k) savings plan
• 12 weeks of 100% paid Parental Leave
• Group Pet Insurance
• Personal Paid Time Off
• Ten holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• On the job training and skills development
• Health Savings Account (HSA)
• All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: