Claims Service Ambassador I (Remote)

Job Overview

Claims Service Ambassadors I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable recording and assigning of auto claims by means of telephone and written correspondence.

Compensation: Depends on experience and varies by location.

Colorado Compensation:
The pay range for this position is $21.17 - $33.35 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Nevada Compensation:
The pay range for this position is $22.23 - $33.35 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Washington Compensation:
The pay range for this position is $21.17 - $31.76 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Job Responsibilities

• Perform other duties as assigned
• Within a limited scope, evaluate losses to determine liability
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Within a limited scope, Adjust claims from inception to completion in a proactive manner
• Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Maintain accurate records based on company standards and policies within the claims system
• Provide exceptional customer service
• Coordinate services with vendors and service providers

Qualifications

• Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• In order to work the Spanish-speaking queue, fluency in Spanish is required.
• Exceptional customer service skills demonstrating empathy and concern for customer satisfaction
• Detail oriented with a critical degree of accuracy regarding data entry
• Good investigative and analytical skills
• Good negotiation skills
• Good communication skills, both written and oral
• College/University degree is preferred
• Position requires low mobility throughout the branch buildings to meet internal customer demands
• Position requires the ability to lift up to 5 lbs on a daily basis

Benefits and Other Total Rewards Components Include:

• Supplemental short and long-term disability benefits
• Voluntary benefit plans – accident, hospital indemnity and critical illness
• Tuition Assistance and much more
• Life insurance
• Flexible spending accounts (FSA)
• You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• Enhanced 401K plan
• Medical, Dental and Vision

If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email [email protected].