Claims Processor - Remote

Claims Processor

Remote - Must be within 100 miles of Richmond, VA

Schedule: 8:00am-5:00pm Monday – Friday

Duties:

• Individuals will review circumstances and documentation related to claims based on Regulation E and related procedures
• This role assists in the resolution of qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria
• This position performs the research step in processing claims of fraud or dispute on debit and ATM cards
• The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity
• This role also assists in loss mitigation through chargebacks and other loss recovery means

Requirements:

• High School or GED Equivalent
• 1+ year of Call Center
• Knowledge of Microsoft and/or Google Suite products
• Must be able to effectively manage work and remediate claims in a fast paced, customer oriented environment
• Must have High Speed internet for reliable home office

Basic responsibilities entail but are not limited to:

• Contact customers via Amazon Connect regularly Assist customers, banking offices and Customer Service with inquiries related to debit card claims
• Gain extensive knowledge of Regulation E Become an expert in MasterCard chargeback rules
• Review debit & ATM claims of fraud or dispute for possible provisional credit Maintain claims, accompanying information, and status in claims case management system
• Meet performance expectations related to productivity, effectiveness and customer experience
• Review debit & ATM claims of fraud or dispute for potential charge backs through the MasterCard process
• Utilize investigation skills and document findings

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.