Claims - Express Claims Examiner

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person ®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Headquarters Claims Department is currently seeking a multi-line office-based claims adjuster for the Express Claims Center handling small auto and property claims. The position requires self-study to secure adjuster licensing within 30-days of hire date. To assist with the training course and exam, examiners are allotted on-site study time.

This is a hybrid work role, requiring the selected candidate to follow a schedule working 50% in-office and maintaining standard office hours of 8am - 4:45pm Monday-Friday after an initial in-office training period.

The pay range for this position is $19.23-$24.04 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to

• Enter information and documentation into the company claims system and issue claim payments using sound judgment.
• Accurate and efficient keyboarding skills.
• Research coverage, investigate and adjust smaller first and third-party auto and property claims.
• Deliver an excellent customer service experience through telephone and e-mail communication.
• Ability to resolve issues through research and problem-solving.
• Communicate directly with policyholders, claimants, agents, and repair facilities.
• Ability to work both independently and aptitude at working collaboratively within a team.

Be Equipped With

• Customer service experience or prior management or leadership experience beneficial.
• Prior experience in an office setting either fully in-office or hybrid helpful.
• Excellent written and verbal communication skills.
• Obtain multi-state adjuster licensing within 30-days of hire.
• Knowledge or experience with Microsoft® Office and Excel preferred.
• A collaborative, team-first approach to work.
• A high degree of curiosity and desire to maximize career development.

You’ve Earned

• Associate's degree or Bachelor's degree is preferred.
• High school diploma is required.

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices .

US-OH-Fairfield