Claims Examiner (Remote Role)

Job Classification:
Operations - Insurance Operations
At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all our employees to be bold and better in all that we do. The Enabling Solutions Fulfillment organization is seeking a Senior Claims Examiner in our Pension Risk Transfer Life & Retirement Claims team. The successful candidate will be accountable for the experience of the beneficiary and annuitant as they navigate key critical death & retirement claims transactions and help to move claims into good order by verbal and written communication.  The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations. 
Key Responsibilities:

• Calculation of benefits
• Participate in projects as needed
• Determining the good order of requirements and processing the claim
• Apply procedures and interpret contractual provisions
• Creating a fast, accurate, and seamless experience for the beneficiary and annuitant.
• Communicating to our beneficiaries and annuitants in a professional manner, both verbal and written to bring claims into good order

Qualifications:

• Annuity experience is a plus, but not a requirement
• Ability to build strong relationships with your team and leaders
• Exceptional verbal and written communication skills
• Mathematical experience is a plus, but not a requirement
• Ability to work in a fast-paced environment
• Available to work overtime on short notice
• Detail oriented and intermediate Excel skills
• Impeccable organization, time management, and problem-solving skills

If you do not deal well with change, tight deadlines, learning new things quickly, having to multi-task or, communicating with the beneficiary or advisor, this job is not for you. The type of individual that can be passionate about this assignment, and will be best positioned to succeed will:

• Have strong organizational skills and be detail oriented.
• Be a positive change agent, approaching each task with a ‘can do’ attitude with a goal of motivating and inspiring those around them.
• Enjoy the challenge of working in a complicated, ever-changing, and fast-moving environment.
• Be willing to learn new things.
• Have proven strong communication skills.

This position will work virtually, therefore new hires must be able to provide the following:

• High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.

RSRPRUD
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $44,500.00 to $66,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email [email protected] .
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.