Chief Operating Officer (Coo)

Hungry, humble and smart? If you have these qualities, we want you on the team.
Job Summary
CaterTrax is a SaaS company that provides software and service solutions for the non-commercial food service industry. As the leading provider in our space, we’re laser focused on partnering with our clients to grow their business, drive operational efficiency, and deliver world class customer experiences. We're expanding our capabilities, moving into new markets, and are seeking a multi-faceted Chief Operating Officer (COO) to help lead us into the next phase of our growth.
Our ideal candidate will be local to Rochester, NY. As the COO, you will lead our efforts to build a comprehensive client experience. You will oversee all aspects of our client-facing business operations, including sales, client success, customer service and support, and will work closely with our product and engineering teams to ensure that our solutions are exceeding client expectations. You will be accountable for developing and executing strategies to drive growth and maximize efficiency. As an integral part of our executive team, you will help set the vision that enables our organization to deliver on its promise to be the solution that enables our partners to elevate their own brand of hospitality.

• Maintains a strong understanding of the complexity and nuances of different market segments and the ability to develop a customer journey lifecycle that is strategically tailored.
• Builds strong alignment with colleagues in Sales, Product, Marketing, Technology and Finance and other areas of the organization.
• Drives revenue growth by identifying and pursuing new business opportunities.
• Improves overall organizational efficiency by driving productivity, increasing automation, and enhancing self-service.
• Builds and maintains strong relationships with key stakeholders, including clients, vendors, and market partners.
• Recruits, motivates, and retains a high-performing organization, driving employee engagement, satisfaction, and morale.
• Creates a comprehensive partner strategy including the identification, onboarding, certification, and measurement of partners.
• Creates proactive, repeatable processes and playbooks to drive a consistently strong customer experience.
• Acts as the learning engine of the business to infuse the voice of the customer into all aspects of the business.
• Operationalizes a seamless customer journey built on customer value across all functions.
• Engages directly with clients.
• Supports the partner ecosystem by providing enterprise-class advisory services to partners and customers to the needs of each segment.
• Drives cross-functional focus on customer outcomes, value, and experiences.
• Oversees all aspects of the company's day-to-day operations.

Education and Experience

• COVID vaccination required
• Strong strategic thinking and problem-solving abilities.
• BS Degree in Business Administration or related field (MBA preferred).
• Ability to balance multiple priorities in a fast-paced environment.
• Excellent time management and prioritization skills.
• Excellent leadership skills, with the ability to inspire and motivate a team.
• Proven track record of successfully managing and growing a business.
• 10+ years of experience in executive leadership roles, preferably in the SaaS industry.
• Demonstrated ability to communicate ideas clearly and concisely.
• Demonstrated ability to think flexibly and focus on desired results.
• Excellent financial acumen, with experience managing budgets and financial forecasting.
• Ability to communicate effectively with all levels of the organization, including clients, investors, and board members.

Worker Type
Regular
Number Of Openings Available
1
Be part of something big. Apply to join our team today
CaterTrax is an industry leading catering management software company that was built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. Affectionately referred to as TRAXERS, over 7,500 operators, across multiple lines of business, use CaterTrax’s TRAX Platform to manage their business. Read their stories here (https://catertrax.com/why-catertrax/traxers/) .
CaterTrax is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
CaterTrax is part of a CSI Group of Companies
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