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Chat Communications Assistant Jobs

Company

Four Seasons
Address , Boston, Ma
Employment type FULL_TIME
Salary
Expires 2023-07-01
Posted at 1 year ago
Job Description

Four Seasons Hotel One Dalton Street, Boston is searching for a Chat Communications Assistant.

*This position is onsite at Four Seasons Hotel One Dalton Street, Boston.*
We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!
We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Department & Position Summary
The Chat Communications Assistant is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. You will be dedicated to providing exceptional quality service to our guests through our Chat messaging system. You will ensure that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks throughout your shift. You should also be comfortable providing general information about the hotel in a detailed and informative manor.

Minimum Requirements
  • 1-2 years’ experience in an administrative setting.
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
  • Must be able to work all shifts including AM, PM, weekends and holidays.
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
  • Must be fluent in reading, writing and spoken English
  • Excellent and unwavering customer service
  • Skills and ability to learn and master multiple software systems.
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel.
  • Legal work authorization for employment in the United States required.
  • Excellent interpersonal, typing and communication skills, as well as a positive attitude.
  • Continuous sitting for majority of the shift- onsite position.

What are the perks & benefits you can expect?
  • Highly competitive salaries and incentives
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the complimentary room program
  • Complimentary Employee Meals
  • Giving back to the community through special events
  • Team of friendly, warm, professional and very upbeat employees

Four Seasons Hotel One Dalton Street, Boston offers health, life, dental, vision and disability insurance, along with paid holiday, and paid vacation.
Want to know more about working for Four Seasons? Visit us at:
You Tube http://bit.ly/WeAreFS
Facebook http://bit.ly/WeAreFS_FB
LinkedIn http://bit.ly/WeAreFS_LI
Twitter http://bit.ly/WeAreFS_TW
Instagram http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.