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Centralized Digital Order Proc (Monday To Friday 6:00Pm To 2:30Am)

Company

Glidewell Dental
Address Memphis, TN, United States
Employment type FULL_TIME
Salary
Category Medical Equipment Manufacturing
Expires 2023-06-22
Posted at 1 year ago
Job Description
Description


Position at Glidewell Dental


Essential Functions


  • Converts dental scans from one format to another as necessary.
  • Processes digital orders once electronic files are received via designated systems.
  • Logs dental restoration cases into order tracking system and other applicable systems.
  • Reviews modeless scans for digital case systems via designated systems.
  • Assists internal customers with design issues or questions.
  • Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
  • Understands production requirements and quality standards of position.
  • Repairs CAD files that cannot be imported due to improper scans or return errors.
  • Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
  • Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
  • Verifies digital prescription product and information such as implant material, system, and size.
  • Imports digital dental restoration cases into appropriate system.
  • Locates and corrects errors related to orders; asks for assistance when needed.
  • Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
  • Performs other related duties and projects as business needs require at direction of management.


Education And Experience


  • Minimum one (1) year of experience in phone-based customer support a plus.
  • Minimum one (1) year of experience in dental industry a plus.
  • High school diploma or equivalent.
  • Forman education in the field of Information Technology or Dental Technology preferred.


Special Requirements/Certification


  • Basic CDOP Training.


Pay Rate: $17.00/hr with 10% shift differential


Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!


In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!


Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.