Cast Care Program Manager

Job ID

10058027

Location

Anaheim, California, United States

Business

Date posted

Job Summary

The Disneyland Resort Cast Care Program is crafted to equip Cast Members with resources that will empower them to face life hurdles with confidence. The Cast Care Program Manager will be tasked with maintaining the current program, while evolving to serve the wider Disneyland Resort population.

Responsibilities

• Provide valuable feedback and standard processes to partners across Disneyland Resorts and the Enterprise, as the program scales more broadly to other areas.
• Work closely with project sponsor, cross-functional teams, and assigned project managers to lead deliverables, required resources, work plan, budget, and timing for new initiatives.
• Indirectly lead all aspects of, influence and provide direction to 50+ salaried Leaders.
• Identify key requirements for cross-functional teams and external vendors.
• Work with senior leaders both within the organization and across the Enterprise to develop scope.
• Supervise daily activities.
• Serve as a Cast advocate in wellbeing spaces.
• Lead marketing opportunities for program, identifying resources and working with partners as needed to implement.
• Build and implement Cast Care Team Learning & Development and continued education.
• Strategize, implement, and maintain program initiatives that adhere to interpersonal objectives.
• Develop and run budget for projects and be accountable for delivering against established business goals/objectives.
• Build and maintain feedback loops with Human Resources, and other key partners to share critical program data regarding resources and Cast needs.
• Work with Wellness partners to ensure Wellbeing Navigator coverage.
• Test and adjust program functionality ranging from high level strategy to tactical application and identify ways to optimize the program.
• Produce program reports for managers and partners.
• Run program and project teams for efficient return on investment, and coordinate and delegate cross-project initiatives.
• Provide supervision/direct management of 4+ Cast Care Associates.

Qualifications

• Experience telling a simple and compelling story to varying audiences to guide decision making.
• Eagerness to learn new areas, improve operational processes and grow the program.
• Conflict resolution skills.
• Strong partnering and influencing skills.
• Proven strong written and verbal communication skills with the ability to develop and articulate concrete, balanced insights and recommendations.
• Ability to work in a constantly evolving environment.
• Ability to work in a team environment with a positive demeanor.
• 5 years of experience in an Operations, Project Management, or development position.
• Proven strong sense of responsibility, ownership, and pride in delivering quality work and understanding impacts to the program.

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at jobs.disneycareers.com/benefits #DPEP_Media

The hiring range for this position is $90,480.00 to $124,410.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.