Cashier Receptionist Jobs

Job Summary:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Essential Responsibilities:

• Obtain a patient medical record number when necessary
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Use correct procedures to document and report discrepancies
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Other
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Manage electronic in-basket
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Initiate and complete required forms for all appointments per policy.
• Collect co-pays and fees. Inform patients of available payment options.
• Reception, Check-ln, Check-out (where applicable)
• Use notes function where applicable to document prepayments
• Cash Handling, Reconciliation and Deposit
• Determine patients membership/benefits according to the benefit display
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Direct patients to appropriate area after the check-in process is completed
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Communicate with clinical and business office staff as needed
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Maintain the patient will-call area box if applicable
• Working towards positive operational outcomes.
• Greet and assist patients that present
• Providing facility directions
• Assist patients by :
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Explaining co-pays/applicable fees
• Follow appropriate patient registration/check-in policies and procedures
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Order Health Plan cards as needed.
• Handle cash according to the Cash Handling Responsibility Agreement
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Comply with all applicable cash handling policies and procedures (see reference list)

• Complete contact lens reorders when appropriate
• Use comment fields when appropriate to document refunds, write-offs, and special circumstances/situations
• Communicate with Regional Optical Services and Medical Center department staff as needed
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), and Optical Point of Sale System (OPOS).
• Create patient orders/sales as necessary, for example (but not limited to) workers compensation, Medi-Cal, Medicare, etc.
• Hours subject to change with short notice
• Perform other duties as required.
• Answer telephones

Basic Qualifications:

Experience

6 months work experience. One year recent cash handling and cash reconciliation required.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Basic knowledge and use of computer and computer keyboard
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Passing of a PC skills assessment
• Must be willing to work in a Labor Management Partnership environment.
• Professional phone etiquette
• Knowledge of computer and computer keyboard.
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.

• Proven communication skills with health care providers, staff, patients and visitors, both verbal and written, required.
• Demonstrated ability to handle heavy telephone volume in a prompt and courteous manner, required.
• Type 35 wpm

Preferred Qualifications:

• One year experience within the last 2 years in basic computer skills preferred.