Cashier Receptionist Jobs

Summary: The Cashier/Receptionist intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. S/he also receives cash from customers and employees in payment for goods or services and records the amount received in an accurate manner. S/he is the dealership's front-line contact with the public and must represent the dealership in a professional, friendly manner at all times.

Essential Duties & Responsibilities:

• Perform other clerical duties as needed, such as typing, filing, sorting mail and proofreading.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Ascertain and record totals shown on cash register tape and verify against cash on hand.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Compute or recompute the customer's bill using the dealership's computer system.
• Make change, cash checks and issue receipts to customers. Operate cash register.
• Work with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
• Receive cash, checks and credit card payments from customers and record the amount received.
• Give cash refunds or issue credit memorandums to customers for returned merchandise.
• The ability to work in a constant state of alertness and in a safe manner.
• Answer incoming calls and direct calls accordingly.
• Take thorough messages, indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Refer customers who have additional questions (e.g., questions about their repair order) to the service advisor or other appropriate individual.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Qualifications: Ability to read and comprehend instructions and information. Must speak clearly on the telephone and convey an image of professionalism and competence to callers. Must be able to convey messages to employees clearly and quickly. Must be able to judge when employees should and should not be interrupted, e.g., when a salesperson is with a customer. Professional personal appearance.

Work Environment: The Cashier/Receptionist works at a cashier's window for all of the shift. Will work with cash register, computer, and adding machine. Will work with the public. (If in the service department: May be exposed to noise, vibration, dust, exhaust fumes, and a variety of hazardous and non-hazardous materials.) Note This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, andthe dealershop has a similar right.