Cash Services Associate Jobs

Position Summary

Oversees the Check Casher and Branch Cash relationships, Armored Carrier Services, as well as support Fed Cash Service programs. Ensures that Check Casher relationships are profitable while mitigating risk associated with this line of business.

Serves as the primary bank contact for this line of business, ensuring accounts operate within the guidelines and expectations established by the Bank. In addition, will support the Deposit Retail Services team's daily administrative tasks relating to cash service and work directly with cash service providers.

Essential Functions

• Maintain and update Check Casher relationship e-binders to include required annual documents.
• Process returned deposited items (RDI).
• Ensure accounts are managed in accordance with applicable bank policies, procedures, and guidelines as well as federal, state, and local law.
• Maintain technical and professional knowledge by attending educational workshops, obtaining relevant professional certifications, establishing personal networks, participating in professional associations, and staying informed of any legal, policy and procedural changes relating to deposit products and operations.
• Send RDI notification(s) to branch/clients as necessary.
• Manage Armored Carrier vendor relationship for the institution responsible for up to $28M.
• Process foreign check item(s) collection.
• Complete annual site visits, and customer-based communications or check-in visits by traveling to business and/or Branch locations.
• Place daily cash orders for Branch Network and Check Casher Vault.
• Prepare coin and foreign item reconciliation.
• Complete monthly billing and reconciliation.
• Research and offer solutions for system-related issues or disruptions.
• Prepare and process requests for redeposits.
• Utilize resources to stay up to date on current processes, procedures, and trends.
• Log check casher specific RDIs for ongoing monitoring and evaluation.
• Present information and respond to inquiries from executive management, senior management, attorneys, vendors, government agents, and the public.
• Onboard new check casher relationships and collect documentation as needed/required.
• Daily settlement of Branch Office Cash (Daily Proof) & Check Casher portfolio relationship.
• Keep informed of industry changes, trends, and best practices.
• Conduct account reviews and follow up to monitor activity and manage transactional risk.
• Enter Block entries accurately for previous days cash orders.
• Review and decision check casher overdrafts.
• Review block entries and system-generated reports.
• Evaluate policies, procedures, systems, and reports, and recommend enhancements and upgrades to deposit and cash management's products and services.

Additional Functions

• Attending off-site conferences and training
• Networking with Check Casher Industry Groups
• When applicable serve as backup to Retail Operations Associates.

Education And Experience

• 4 years of experience in retail bank branch operations or equivalent.
• Associate's degree in business or related field or comparable work experience.

Knowledge, Skills, And Abilities

• Strict attention to details and thoroughness in the completion of job duties.
• Strong oral and written communication skills.
• Knowledge of principles and practices of the check cashing industry.
• Ability to understand and analyze individual and business tax returns and interpret legal documents, governmental regulations, and professional publications.
• Strong knowledge of banking principles, regulations, and practices.
• Strong computer skills in a Microsoft Windows environment including proficiency in Word, Excel and PowerPoint.
• Must be able to travel to branches and businesses via personal vehicle.
• Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems.
• Must have memberships in job related trade associations.
• Ability to write reports and business correspondence.
• Collaborate and build rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.
• Ability to work independently with minimal supervision.

Physical Requirements

• Ability to use telephone to communicate with others.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to stand for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle, or feel.
• Ability to talk, hear, and see.
• Ability to use office equipment such as teller scanner, computer, telephone, and copier.
• Ability to lift to 10 lbs. occasionally, but less than 10% of work hours.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

Compliance

• It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veteransprovided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.