Case Worker, Housing Jobs

Company Overview

New Reach is undergoing an exciting transformation in order to bring the organization to its next level of success. Working to provide, shelter, housing, stabilization and support for children, families and individuals experiencing homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and poverty. Using the most innovative and progressive methods through a continuum of housing and support, New Reach has grown to be one of the most effective nonprofits of its kind in the United States.

Primary Purpose

In partnership with the greater Fairfield County Coordinated Access Network (CAN), New Reach provides supportive housing and rapid-rehousing case management services to assist individuals and families with exiting homelessness into permanent housing through the provision of time-limited housing supports and strategies with the ultimate goal of housing stability.

Essential Functions

• Work collaboratively and maintain positive, professional communication with property owners/managers, subsidy administrators, and community providers to support housing acquisition, retention, and overall stability
• Refer and support engagement in appropriate services to meet household needs
• Assist clients with preparing for housing, including affordable housing search, transition to housing, tenancy skills building, fiscal preparedness for independent rent payment, and housing maintenance
• Complete coordinated screenings and intakes with the Coordinated Access Network (CAN).
• Assist clients with identifying unaddressed needs related to benefits, employment and income, education, housing, medical conditions, mental health, substance use and recovery, family and/or community-based supports, and access to mainstream services.
• Actively participate in agency and community-based meetings and trainings to engage in programmatic, operational, and client service best practices
• Maintain timely and accurate documentation for all client files, including assessments, service plans, client services, referral outcomes, housing inspections, rental assistance, and case notes. Comply with agency, funder, and statewide HUD HMIS standards.
• Provide comprehensive, time-limited, home and community-based case management services.
• Assist in program development and quality assurance activities as directed.
• Report to work at 850 Park Ave. Bridgeport, CT during the regular business hours of 8:30am to 5:00pm, with flexibility to work occasional evenings as needed to perform client facing services.
• Develop a strong community presence to educate others about the program, advocate for housing rights, and mediate housing concerns effectively

Qualifications

• High level of organizational skills to prioritize and manage multiple projects simultaneously.
• BA/BS in Human Services or related field, OR Associates Degree and 2 years of human services experience required.
• Highly motivated, with excellent interpersonal, oral, and written communication skills.
• Ability to work independently and as part of a team, to support the mission of New Reach.
• Valid driver's license and access to reliable transportation with proof of insurance.
• Proficiency in Microsoft Outlook, Word, Excel, and Power Point.
• Ability to provide intensive and comprehensive services to households experiencing homelessness, including advocacy and mediation skills.

Preferred Qualifications

• Experience with housing, housing law, and provision of services to the identified population preferred.
• Bilingual/Bicultural preferred.

Expectations

• Be adaptable to change and willing to take on more responsibility.
• Adheres to all New Reach's Policies and Procedures
• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
• Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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