Career Coach - Education And Job Training

Career Coach

Are you passionate about helping others in your community? Do you want to go to work every day knowing you are impacting people's lives? Madison Strategies Group, a local non-profit organization operating multiple workforce programs, is hiring Career Coaches. We’re looking for professionals with exceptional interpersonal and organizational skills who will guide and support program customers as they explore, enroll, and complete training programs to improve their job opportunities and advance their careers.

The Career Coach will interview, guide and support program customers as they explore, enroll and complete training programs in order to improve their job opportunities and advance their careers.

Make an impact with our team

The passion for our community is the driving force behind the Madison Strategies team, striving to create access to high-quality education, fulfilling employment, and upward economic mobility for all. We are always looking ahead and innovating to ensure our programs meet the needs of the workforce and community. We know the work we do is both highly challenging and profoundly rewarding. Our successes come from positive attitudes, diversity of thought, collaborative work, and compassionate customer service. We hold ourselves to the highest standard because we know the importance of our work for the community.

The Primary Responsibilities of the Career Coach Include:

Career Coaching

• Promote career and employment-related programs and events, such as job fairs and career workshops
• Evaluate customers' abilities, interests, and personality characteristics using assessments, interviews, or professional sources
• Assess needs and assist customers in overcoming obstacles by making appropriate referrals, including scheduling problems, childcare, transportation, family crises, and other life situations
• Interview potential program customers to learn about their employment history, educational background, and career goals to identify suitability for the programs
• Enroll customers in educational programs based on interests, aptitudes, or assessments
• Conduct goal-setting meetings with customers and maintain frequent, ongoing communication to track their progress toward employment, advancement, and/or education and training goals
• Instruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills

Driving Results as a Team

• Collaborate with the Career Services Director to ensure customers' progress toward career and employment goals
• Complete customer-facing and internal tasks on time utilizing the organization's project management system
• Attend community partner meetings and events with Program Coordinators
• Work collaboratively with the Business Services Team to determine the types of jobs that match the skills and qualifications of training graduates
• Record daily activity in Salesforce and report weekly progression toward program goals
• Work closely with Program Coordinators to meet program goals, strategically solve problems, and provide backup support to the Program Coordinators
• Meet the program’s goals for customers completing training programs, job placement, promotion, and job retention

Qualifications:

• Must have personal transportation that can be used throughout the workday
• Ability to thrive in a fast-paced and collaborative work culture
• Must have schedule flexibility; occasional evening and weekend work required
• 1-2 years of previous mentoring, coaching, or relatable experience
• Associates Degree required; BA, or BS degree preferred
• Comfortable conducting presentations in front of large groups or one-on-one setting
• Desire to work as part of a team driven by data and results, dedicated to achieving positive outcomes while maintaining a positive atmosphere
• Minimum of 2 years successfully working in an office environment
• Must have proficient computer skills and experienced knowledge of Microsoft Office, Gmail, and Google Drive, with the ability to adapt to new equipment and technology
• Excellent verbal and written communication skills
• Experience with data entry and data analysis to meet and exceed goals and metrics
• Working knowledge of Salesforce or similar software preferred
• Skilled in planning, identifying priorities, and providing solutions

Job Type:

Full Time, 40 hours per week, On-Site

How to apply:

Our multi-step hiring process ensures we employ the right people with the skills necessary to innovate and elevate the Madison Strategies team. Submit a resume along with a cover letter describing how the mission of Madison Strategies Group motivates you.

MSG is an equal opportunity employer, committed to a diverse workforce.

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