Care Coordinator - Population Health

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:

University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD

University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD

The Upper Chesapeake Health Foundation, Bel Air, MD

The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD

The Senator Bob Hooper House, Forest Hill, MD

Care Coordinator

Full-time - Day shift 8a-4:30p
Harford County, Maryland
Every Patient. Every Encounter. Every Day.
At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It’s our passion for people that motivates us to do great work every single day.
Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.
We are seeking experienced Care Coordinators to join our extraordinary team!
As a Care Coordinator you will:

• Schedules appointments and performs reminders (via telephone calls, home visits and visits to other community-based organizations, as appropriate) to ensure appropriate resources are available to attend appointments.
• Collaborates regularly with case managers to identify rising risk patients and patient situations that require intervention.
• Navigates referrals to CTO care team to facilitate the support of patient care needs such as transportation, insurance, housing, food, and other community resources according to primary care provider to include attaining or completing applications for such services.
• Completes previsit planning prior to patient’s appointments with primary care providers to ensure gaps in care are identified and addressed.
• Reaches out to high risk patients as identified through program stratification to ensure any social determinants of health (SDOH) are identified and addressed prior to or during patient’s office visit with primary care provider.
• Leverages local agencies throughout the community to assist our patients with getting referrals for the services they need (i.e. Mental Health Providers, Specialists, Radiology Services, Insurance Carriers, etc.).
• Collaborates with primary office and case manager to develop a plan of care to reduce hospital visits.
• Works to prevent unnecessary emergency visits and hospital admissions by communicating with local hospitals, acute and subacute rehabilitation facilities to obtain medical discharge summaries.
• Assists patient and families to identify social, medical and financial needs and barriers.

As a member of our team, you will experience:

• Generous tuition reimbursement to support your continuing education and professional growth.
• A supportive, collaborative, and continuous learning work environment
• 403(b) savings plan with company match
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.

Qualifications
Qualifications:

• Knowledge of medical and insurance terminology and navigating the healthcare system required
• Previous electronic medical record experience preferred.
• Two (2) years of experience in a medical office setting or healthcare environment required.
• High school diploma or equivalent is required. Associate’s degree preferred.

Additional Information
All your information will be kept confidential according to EEO guidelines.