Call Center Representative, Otchs (Work From Home/Nationwide)

• Opportunities available for candidates nationwide.

• Candidates local to our Medley, Florida office can work full-time from home or work full-time on-site.

This position provides the flexibility of either working from home, or working in our office.
As an Over The Counter Health Solutions (OTCHS) Call Center Agent, you are responsible for ensuring superior service for our members and Health Plan partners. In your role, you will receive incoming calls, process member orders and resolution orders, perform order tracking, and properly document member files. Offline work will include data entry, back orders and outbound calls as needed.
Agents will be held accountable to call center service level standards, as well as flawless execution of inbound/outbound calling programs and associated performance metrics.
Training Shift: 1 week, M-F 9:00AM to 5:30PM (EDT)
Work Shifts*: varied between operating hours of M-F 9:00AM to 8:00PM (EDT)

• Additional support may be required during OTCHS peak call volumes: January 1st/Welcome Season, and beginning of each quarter (January, April, July, October)

Pay Range
The typical pay range for this role is:
Minimum: 16.00
Maximum: 25.70
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications

• Strong customer service skills
• Microsoft (MS) Windows-based applications and MS Office proficiency.
• 1+ years of customer service experience

Preferred Qualifications

• Previous experience working from home a plus
• Ability to communicate effectively with all levels of the organization and prepare effective written documents
• Bilingual in Spanish
• Prior experience working in a call center environment
• Ability to work well with others
• Excellent oral, written and interpersonal communication skills

Education
Verifiable High School diploma, GED, or equivalent work experience required.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.