Dealership:

L0367 Ford of Latham

Ford of Latham

Appointment Setter/Call Center (Internet & Phone Sales)

Mon-Thurs 8 am - 5 pm & every other Fri/Sat 8 am - 5 pm

OR

Mon-Thurs 10 am - 7 pm & every other Fri/Sat 8 am - 5 pm

The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Ability to meet or exceed monthly goals.
• Other duties as assigned.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
• Answer all incoming phone calls and schedule a sales appointment.

QUALIFICATIONS:

• First-class verbal, written and communication skills.
• Previous experience with sales or Telemarketing preferred.
• Computer literate and ability to type.
• Experience in the following fields: phone sales, business development, customer service, highly preferable.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.

WHAT WE OFFER:

• Tremendous product & inventory
• Aggressive pay plan with high earning potential
• Growth opportunities (we promote from within)
• Full benefits, including Medical, Dental, Prescription, Life Insurance, 401(k) etc.
• Ongoing training

We offer best in class industry benefits:

• Vehicle Purchase Discounts
• Lithia Learning Center
• Competitive pay
• Employee Stock Purchase Plan
• Paid Life Insurance
• Short and Long-Term Disability
• Medical, Dental and Vision Plans
• Wellness Programs
• 401(k) Retirement Plan
• Paid Holidays & PTO

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.