Business Strategist Jobs

At Stitch, we're building something awesome. As a team of passionate marketing technologists, strategists, and architects, we're helping to pioneer the next era of marketing: one where better technology and solutions drive better outcomes. As a certified Braze partner, we focus on delivering innovative and effective customer engagement solutions centered around Braze and its technology partners.

We're motivated to be drivers of what the future of martech looks like — and what the future of marketing looks like: with solutions that work that set marketers up for scalability, growth, and data-driven customer engagement —without the cost and clunkiness of today's traditional martech stack.

About This Role:

As a Business Strategist at Stitch, you'll play a vital role in driving the success of our customers' initiatives by working with project teams to seamlessly integrate Braze and its technology partners (i.e., Twilio Segment) into their broader martech stacks. Your role will involve assessing project or program requirements and effectively communicating them to stakeholders, facilitators, and partners. By gathering and documenting business, functional, and technical requirements, you will play a vital role in defining the scope and aligning client objectives with the features and functions of the implemented systems. This role is integral in guiding the successful implementation of technology solutions, providing clarity, and facilitating effective communication between all parties involved.

What You’ll Do:

• Translate project objectives into realistic and achievable timelines
• Act as the conduit between our customers and our business, taking ownership of gathering and understanding customer requirements for specific projects
• Track resource usage, provide accurate utilization/burn reports, and proactively manage team capacity and project throughput
• Develop and oversee detailed project plans and timelines for each initiative
• Foster close collaboration with customers and internal project teams, ensuring effective communication, documentation, meticulous planning, and seamless execution of projects and programs
• Gain a profound understanding of our customers' businesses, including their objectives, pain points, growth opportunities, and success metrics. Comprehend how success will be measured throughout the engagement
• Formulate comprehensive work plans, schedules, project estimates, resource plans, and status reports, expediting project delivery within the designated time frame
• Provide expert recommendations to optimize customers' utilization of Braze and its technology partners (i.e., Twilio Segment) along with other components within their tech stacks
• Delegate tasks to the project team, ensuring adherence to all timelines
• Offer guidance and support for customer communications, arranging and orchestrating on-site visits, curating agendas, delivering compelling presentations, and illustrating the value of these visits to our esteemed customers
• Deliver precise and punctual program engagement forecasts by meticulous planning, understanding dependencies, and forecasting outputs

Requirements

• Experience in gathering and analyzing complex data, identifying trends, and drawing meaningful insights to support business decision-making
• Familiarity with data pipelines, data warehousing, and data lake principles
• Experience in mapping current business processes, identifying areas for improvement, and implementing streamlined and efficient solutions
• Must be eligible to work in the United States without visa sponsorship now or in the future
• General knowledge of schemas, customer profile concepts, and profile stitching
• Capability to identify and resolve business challenges by proposing practical and innovative solutions
• Proven ability to track and report project progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure project success
• Skilled in eliciting, documenting, and prioritizing business requirements, ensuring alignment with project objectives
• Familiarity with project management methodologies, including planning, scheduling, and monitoring, to ensure successful project delivery
• Proven experience concurrently leading multiple project teams through various phases of the project lifecycle, including requirements definition,, risk analysis, customization, testing, training, and rollout
• Understanding of data modeling techniques and tools, along with the ability to create visualizations and dashboards to present insights effectively
• A minimum of 3 years of hands-on experience with marketing technology and customer engagement implementations
• Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity
• Knowledge of testing methodologies and experience in conducting system and user acceptance testing to ensure the accuracy and reliability of implemented solutions
• Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholders
• Bachelor's degree or equivalent experience

Stitch is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

• Paid parental leave
• Access to employee resource groups
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Open PTO