Business Analyst - Level 3

This is Us

The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service (CTDS), you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.

Is This You?

Analytic. You naturally think logically and can explain difficult concepts to non-technical users.

Embrace Change. You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.

Curiosity. You want to know the user’s needs, understand a project’s ‘why’ as well as the ‘what’, and look forward to getting to the bottom of a mystery.

About The Role

The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service.

Experiences Required For This Role

Requirements Analysis – At least 5 years of experience and use cases with the following:

• Ability to navigate complex stakeholder relationships, competing resources, and priorities
• Prioritizing requirements based on product roadmap, business needs, and technical feasibility
• Evaluating business processes and user needs
• Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management

Requirements Documentation – At least 3 years of experience and use cases with the following:

• Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria
• Conducting meetings and presentations to share ideas and findings
• Gathering, documenting, and reporting critical information from meetings with various stakeholders

User Acceptance Testing – At least 2 years of experience and use cases with the following:

• Performing user acceptance testing
• Ensuring solutions meet business needs and requirements
• Classifying and documenting defects

Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:

• Staying up to date on the latest process and IT advancements to automate and modernize systems
• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
• Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration

Knowledge, Skills, And Ability

Business Analysis

• The ability to influence and determine acceptable solutions with stakeholders
• Exceptional analytical and conceptual thinking skills
• Fundamental analytical and conceptual thinking skills
• A track record of following through on commitments
• A history of leading and supporting successful projects
• Advanced technical and documentation skills
• Excellent planning, organizational, and time management skills
• Reporting and presenting

Performance in Complex Situations

• Judgement fitting to the ever-changing environment
• Ability to juggle multiple project workstreams
• Communication and collaboration with state-wide partners
• Comfort in blazing a path through an ambiguous work environment
• Clearing challenges for team members

Service Design Team Building

• Judgement in dealing effectively and diplomatically with all levels of government staff
• Prioritization, organization, and triage in an independent environment
• Supporting teammates’ skills and behaviors development and delivery
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• A balance between strong domain expertise and flexibility
• Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

• 1 year of cloud-based services and solutions such as Azure
• 1 year of customer relationship management platforms such as Salesforce
• 1 year of web content management platforms such as Sitecore
• A bachelor’s or master’s degree in business or related field
• 5 years of business analysis or a related field.
• 2 years of user-centered design
• 2 years of user research and analytics

Administrative Considerations

The Business Analyst will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices may be required. State Agencies are located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.