Broadcast It Production Support Specialist

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

This full professional position is responsible for the timely and professional support of a 24x7x365 news and/or entertainment production environment from a centralized call center, with remote access and visibility to company hardware/networks/software. Persons eligible for this position must be very familiar with the network and support infrastructure of our broadcast and computing environment, performing both remote and on-site problem analysis and resolution. Additional responsibilities include participation in assessing, improving, and documenting workflow processes. This position operates in a highly independent fashion, requiring candidates to operate with little supervision. Practical solutions must be found and implemented immediately in order to keep clients working.

Your Role Accountabilities...

• Monitor and support Telecom systems including moves, adds and changes using PBX management software, hands on wiring and connectivity of circuits
• Monitor and support A/V systems such Polycom to meet accepted standards using diagnostic tools such as SDI scopes, audio/data analyzers, and other equipment.
• Monitor and adjust File-based work flow,on-air and near air critical systems to meet accepted broadcast standards using diagnostic tools such as network aalyzers.Provide on-site user support for newsroom systems, edit clients for non-linear and digital and desktop PCs, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission

Must be able to perform installation, maintenance and repair of digital record and edit systems

• Respond to customer requests obtained via telephone, email, personal contact, or the internal Production Support application. Based on an understanding of hardware, software, newsroom systems, and peripheral technology, determine the nature of the technical problem. Implement an acceptable solution that meets the customer’s needs in a timely manner. Accurately report and track requests for services through to completion including follow up communication with the customer
• Based on an analysis and evaluation of the technical problem, determine a suitable course of action that considers factors such as the criticality of the
• Record critical information in the internal tracking application in order to (a) clearly document the problem, action taken, and end solution for a historical record; (b) monitor and update the status of various customer problems at any given time; (c) provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other Production Support professionals; and (d) capture data to be used by management and Senior BIT Production Support Specialists regarding problem trends, resolution time, costs, or other metrics

hardware/software/peripheral technology environment, the specific technology in question (e.g., operating system, type and brand of hardware, 3rd-party or custom software), connectivity, etc. Where necessary, solicit the expertise of other resources (e.g., teammates, other department SMEs, written documentation) to accurately and effectively determine and execute the best solution. Test proposed solutions as possible before implementing to ensure compatibility and stability within the Turner environment, and communicate with the customer in a timely manner to ensure understanding of problem status and resolution.

• Disseminate technical and departmental knowledge to less experienced team
• Make Lead BIT Production Support Specialist and/or Production Support Manager aware of any escalation issues and/or exceptions in service levels.
• Participate in the deployment projects of software and hardware components to our customers, document workflow processes and software/hardware specific install instructions, and other tasks as directed by management.

members. Ask questions and share information to facilitate individual and team growth.

• Shadow BIT Support Engineers and/or assist when other support resources are limited (e.g., on-air/critical problems).Cross-train on broadcast/IT equipment and perform

other duties as may be assigned by management

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].