Brand Ambassador Jobs

The Tale of Kraken

At Kraken, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed and part of our community. As moment makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others.

Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

 

Why Join Our Crew?

Situated in the heart of Washington, DC, Kraken Kourts & Skates is not your traditional tavern, it's a venue offering multiple experiences including the 2nd largest indoor pickleball facility on the east coast, a roller-skating rink, and bar service, catering to small and large-scale events. It is a place our guests go to have a cold beer, catch up with friends, and enjoy multiple family-friendly experiences all under one roof.

We live boldly and act differently. It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. Which is why we foster a welcoming and accepting work environment.

From Captain to Crew we all live, breathe and hold each other accountable to the Kraken Core Values. Our success is crafted through an all-hands-on-deck approach to every task. We are dedicated to mastering the minutia in all we do and thrive as a tightly knit team with an infectious entrepreneurial spirit. We celebrate our victories together, while collectively learning and growing from our failures. Joining our crew means being part of something bigger than yourself and sharing in a vision of a successful future for Kraken and for each other.

 

Role Description

Kraken Kourts & Skates is actively seeking Brand Ambassadors to join our crew. This role is comprised of a combination of skills, blending hospitality, creativity, event production, and a passion for enhancing the guest experience. This role is responsible for representing Kraken and our affiliated events that cater to our unique brands. Our Brand Ambassadors embody an "All Hands In" approach, and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Brand Ambassador to provide an unparalleled guest journey through each event.

Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?

Responsibilities

• Representing the company at events
• Putting on a remarkable show, producing Kraken branded events.
• Managing rental counters and efficiently administering rentals for guests
• Sharing event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
• Maintaining safety and food & food and beverage quality standards
• Managing online ticketing platforms for internal data tracking and an elevated guest experience
• Brainstorming ideas to enhance the guest experience
• Maintaining a positive image of the Kraken brand at all times
• Building rapport with our guests and vendors
• Collaborating with our partners when they promote their products in our units
• Assisting with opening/closing tasks and side work
• Providing guests with accurate wait time estimates during busy periods
• Greeting guests as soon as they walk through the door
• Maintaining a neat, organized front-of-house environment
• Showing guests to their designated area and explaining our policies & procedures
• Keeping guests happy and handling complaints appropriately

Job Requirements

• Ability to stand and/or walk for prolonged periods of time
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Ability to operate point-of-sales systems
• Commitment to and alignment with the company's core values
• Ability to lift and carry up to 25 pounds for short periods of time
• Well-organized with ability to take and place food and beverage orders accurately.
• Attend huddles to gain knowledge and understanding of our various events and locations
• Keen understanding that a positive guest experience is imperative to success

Job Posted by ApplicantPro