Box Office Associate Jobs

POSITION OVERVIEW

Chicago Shakespeare Theater is accepting applications to join our team of outstanding Box Office Associates who welcome and assist our patrons with subscription packages and single ticket purchases, along with other services. A world-class organization both on stage and off, Chicago Shakespeare cultivates excellence across the organization with its core values of Service, Ingenuity, and Collaboration. At the front line of patron contact, members of our Box Office team treat each conversation as an opportunity to help someone new, and to develop new skills. By becoming knowledgeable about Chicago Shakespeare’s history, and learning current program offerings inside and out, team members are able to provide expert recommendations and service to our patrons.

Chicago Shakespeare Theater is deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity, as well as promoting a safe, supportive, and collaborative work environment. Visit our website to learn more about our IDEA to Action platform. www.chicagoshakes.com/ideatoaction

ESSENTIAL DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answer incoming phone calls, and place outbound follow-up/courtesy calls.
• Record transactions accurately in our CRM database, Tessitura, and ensure customers’ account details are up to date.
• Models CST’s core values of service, ingenuity, and collaboration as well as its customer service ethos.
• Champions the organization’s commitment to a respectful, inclusive and equitable workplace.
• Drives IDEA to Action platform by engaging in committees, events, training and other initiatives as needed.
• Assist in other Box Office related projects such as packaging tickets, scanning documents, and general data entry/updates in Tessitura.
• Guide patrons through sales involving subscription packages, single tickets, exchanges, and more.
• Increase patron satisfaction and build loyalty by consistently providing personalized assistance by phone, email, and in person.
• Assist patrons with inquiries about the status of their account or ticket purchases.
• Exercise discretion when handling confidential personal and financial information.

COMPENTENCIES

• Maintain a positive, empathetic, and professional attitude with ease.
• Emotional intelligence
• Demonstrates effective time management and organizational skills, including reliability and punctuality.
• Likes working as part of a team, and are hungry to contribute and learn new things
• Motivated and energized by interactions with customers and colleagues—you go the extra mile to engage.
• Navigates surprises comfortably and are solution-focused: an excellent listener, quick thinker, and creative problem solver.
• Outstanding communication skills—reading verbal, physical, and emotional cues feel like second nature.
• Service, ingenuity, and collaboration
• Mission-driven

WORK ENVIRONMENT

• Minimum availability of 25 hours per week.
• Box Office Associates are paid hourly and are scheduled depending on their availability and the Theater’s production schedule. Applicants must be consistently available nights and weekends.
• The Box Office team works on-site at the Theater’s home on Navy Pier, usually Tuesday–Sunday 11:45am–5:15pm on non-performance weeks. These hours extend further into the evening during performances, to assist patrons at Will Call and walk-up windows.

MINIMUM EDUCATION AND EXPERIENCE

• Previous experience with ticket sales software (Tessitura experience preferred)
• Excellent computer skills, with a great attention to detail.

ADDITIONAL ELIGIBILITY REQUIREMENTS

Must be fully vaccinated against COVID-19 which means 14 days has passed since obtaining 2 doses of a primary series with Pfizer, Moderna, or Novavax or a single dose of Johnson & Johnson. Proof of vaccination must be provided before beginning work with Chicago Shakespeare Theater or a request for a qualifying exemption must be submitted and approved prior to beginning work.