Bounty Processing Unit Clerk

OATH’s Clerk’s Office seeks to hire a Bounty Processing Unit Clerk to work under the direction of the PPU Manager and the Bounty Unit Supervisor. As a Community Coordinator, the Bounty Processing Unit Clerk will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with Bounty Processing inquiries from the public that come to the Clerk’s Office by phone or email, and following up with such members of the public directly.
Specific responsibilities will include, but are not limited to, the following:

• Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
• Respond to public inquiries and requests via telephone or email.
• Make decisions regarding Bounty Processing eligibility.
• Review, confirm & authorize bounty payments and ensure all documentation is complete and accurate.
• Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
• Assist with training staff and implementing Bounty Processing policies and procedures.
• Prepare monthly reports and ensure tracking logs are maintained.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

¿ Excellent writing, interpersonal, communication, customer service and presentation skills.
¿ Ability to work independently and within groups.
¿ Knowledge of foreign language(s).
¿ Strong computer skills including experience with Word, Access, Outlook and Excel.
¿ History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.

Applicant must be a City resident within 90 days of appointment. Interested candidates should apply online via NYC Careers on the NYC.gov website (http://www.nyc.gov/html/careers/html/home/home.shtml). No telephone calls, faxes or personal inquiries please. Only those candidates under consideration will be contacted.
For more information about OATH, visit us at: www.nyc.gov/oath

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.