We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Wyndham Destinations is seeking a Billing Services Specialist in Las Vegas. This is a work from home opportunity that must live within the greater Las Vegas area.

The Billing Specialist is an individual who has an understanding of HOA/Club Maintenance Fee rates and billing processes within the timeshare industry. This individual works in conjunction with other Wyndham Consumer Finance and Travel & Leisure teams as well as assisting team members to ensure all rates and accounts are set up to ensure proper billing occurs. The characteristics of this position include financial reconciliation, multi-tasking, attention to detail, prioritization of assignments, strong oral and written communication, solving of billing issues through root cause analysis and answering questions from internal customers.

How You'll Shine

• Work with the various internal teams to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each Association or Club.
• Understand Association Billing and Collection (ABC) policies to align billing rules and actions to various HOA/Club policy.
• Create billing files to post charges and generate owner invoices while following Board and department guidelines.
• Review and maintain account data relevant to billing, to include codes, flags, unit types, association codes, etc., to ensure proper setup for assessment of Maintenance fees and other required charges.
• Special requests initiated by the Manager
• Prepare and track Developer and various entity billing from initial billing to monthly updates.
• Reconcile HOA budgets to inventory for annual, biennial, quarterly and monthly maintenance fee billings.
• Support HOA/Club Maintenance Fee billing for all products within Wyndham Consumer Finance servicing scope.
• Research and resolve billing issues leveraging system and policy knowledge through individual and collaborative analysis.

What You'll Bring

Education

• At least 2 years of college - preferred
• High School Diploma or GED equivalent - minimum

Knowledge and skills

• High level knowledge of A/R processes
• Demonstrated ability to work under pressure and with tight deadlines
• Financial reconciliation
• Strong written and oral communication skills
• Ability to multi-task and independently assess and re-prioritize tasks based on changing needs
• Must work well independently and collaboratively

Technical Skills

• MS Suite product knowledge
  • MS Word – intermediate level
  • MS Excel – intermediate level, Pivot tables, VLookUp
• Knowledge of customer service and billing systems
• MS Word – intermediate level
• MS Excel – intermediate level, Pivot tables, VLookUp

Job experience

• 2 years working with customer service or billing systems and processes

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Wellness program (subject to provider availability)
• Flexible spending accounts
• Medical
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Dental
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Employee Assistance Program
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• Voluntary income protection benefits
• Life and accident coverage
• Legal and identify theft plan
• Vision

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.