Billing Specialist And Office Manager

This is a great opportunity to work in a meaningful environment being a part of and supporting a team that is making a difference in the lives of Trenton residents!

The Billing Specialist and Office Manager is responsible for overseeing the day-to-day functions and administrative business operations of the practice, with Medicaid billing being a high priority task. The Billing Specialist and Office Manager will sit at the front desk and greet Millhill clients and ensures the delivery of service in a culturally sensitive manner. This is currently a 30-hour per week position in-person on Mondays/Tuesdays/Wednesdays working six hours each day Monday through Friday with Thursday and Friday working from home. Once our facility expands hours into Thursday and Friday, the position will be required to be on-site at that time.

The essential duties and responsibilities of this role include the following:

• Complete monthly Medicaid checks for all clients and send corresponding emails/outreach to facilitate next steps adherent to set procedures
• Instruct new clients in proper method to complete new client information forms, obtain insurance information, set up medical record and attach copies to the encounter slip
• Develop, monitor, report and improve on continual basis, coding, billing, resubmissions, and collections procedures
• Complete and maintain an organized system for Medicaid billing for all providers under Behavioral Health Department (psychiatric provides, therapists, group counseling, case managers, etc.)
• Check in and greet incoming clients, noting their arrival time in the scheduling system
• Anticipate the needs of coworkers and be willing to be a backup in appropriate situations
• Exercises considerable independent judgment and initiative in the performance of duties
• Assists in the completion of requested reports
• Maintain professional communication via phone, email, and mail. Take clear and precise messages, assuring they are delivered appropriately and timely
• Be an active participant in Program Manager meetings (when requested), staff meetings, and QACC
• Accountable for improving client care through adherence to all client safety and quality standards, regulations, and best practices
• Follow all standards and guidelines set forth by HIPAA and protect all client PHI
• Maintaining and ordering an inventory of supplies upon receipt of approval of expenses.
• Handle all general office tasks such as setting up for meetings, maintaining Outlook calendar, reordering supplies, and completes all billing tasks of client sessions
• Review of office charges and patient information is verified, including pre-certification and referrals are obtained
• Creates and shares meeting agendas, email reminders to staff, and zoom links for scheduled meetings as assigned

Requirements

• Demonstrates effective leadership skills with emphasis on taking initiative as well as timely and effective decision making.
• Strong leadership and management experience. Desire to advance career in management.
• An understanding of the local at-risk community, with cultural awareness and sensitivity.
• Solid computer skills—requirement of proficiency in MS applications—Word, Excel, Outlook, EHR system (Valant)
• Ability to work effectively as a team member and within a team-oriented environment.
• Skill in operating a variety of office equipment and computer programs (i.e., billing platform)
• Must possess excellent writing and communication skills.
• Must be self-sufficient, independent worker, and able to learn quickly.
• Demonstrated commitment to fostering an environment of collaboration, inclusion, and diversity

Education And Experience

• Certified Medical Billing/Coder
• BA/BS Degree in Business or healthcare discipline strongly preferred
• Demonstrated working knowledge and application of Medicaid coding, denials, ineligibility, and follow-up steps required to assist client in re-application
• 3+ years’ experience in management role; medical office management experience preferred including billing experience
• Well-versed in which Medicaid codes providers (medical, non-clinical, therapist) can/cannot use

Benefits

Medical/dental/vision, paid time off, 403(b) retirement plan, paid holidays, and tuition reimbursement.