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Billing Representative Jobs
Company | West Corporation |
Address | , Mobile, Al |
Employment type | FULL_TIME |
Salary | $19 - $20 an hour |
Expires | 2023-06-27 |
Posted at | 1 year ago |
For this opening we will consider candidates from the following locations: , United States | Mobile,AL,United States;Omaha,NE,United States
West Technology Group is hiring a Billing Representative. This position can be worked remotely in the United States. The Billing Representative will be responsible for performing billing functions ensuring billing is completed in a timely and accurate manner; provide resolution of billing discrepancies and issues; track payment information, develop, prepare, and update reports; compile data for report preparation resolving any discrepancies with data; ensure the quality resolution and thorough and accurate documentation of client complaints; research data to respond to client calls and complaints and perform follow-up calls to clients as needed. Candidates with NetSuite software experience will be highly considered.
MAJOR JOB ACCOUNTABILITIES
Billing Functions - Perform billing functions ensuring billing is completed in a timely and accurate manner, minimizing rebills, credits, client calls and complaints ensuring adherence to department policies and procedures
- Maintain product code price sheets and client files in an organized manner as needed, manually process add on billing
- Conduct research and analysis to provide resolution of billing discrepancies and issues
- Responsible for making account adjustments, write offs and billing corrections as directed by management
- Prepare and mail, fax, or e-mail invoices, make allowances for any special billing requests by clients and enter postage charges or mail-in order charges to appropriate clients
- Establish and maintain billing screens for all products, update weekly sales, revision dates and
- Maintain cash received by completing daily deposits and updating the accounts receivable system
- Review all manual invoices for accuracy and ensure adherence to departmental policies and procedures
- Enter new clients and delete clients from database and update product database
- Ensure posting of invoice batches in Accounts Receivable to ensure invoice is assigned to appropriate clients
deletion dates
- May prepare accounting files for off-site storage and maintain records of inactive files and coordinate requests for retrieving files in off-site storage as assigned
- Respond to special client requests, ensuring the data is accurate and complete
- Retrieve materials from files as requested
- File departmental paperwork as assigned by department
Report Preparation - Generate reports as requested
- Prepare reports, identify and resolve discrepancies
- Conduct research and compile data for report preparation
- Distribute reports as requested by supervisor
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Cooperate with team members to meet goals or complete tasks
- Treat all internal/external customers, team members and department contacts with dignity/respect
- Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
- Provide quality customer service that exceeds customer expectations and improves level of service being provided
- Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
- This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
- Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
- The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
- Please contact your local Employee Relations representative to request a review of any such accommodations
- Consequently, job incumbents may be asked to perform other duties as required
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Education
- Additional post-secondary course work in accounting, finance or related field preferred
- High school diploma or GED required
Experience
- Minimum one year experience in a billing, finance or accounting environment required
Other
- Suite of software packages
Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $19.00 - $20.00 per hour.
Benefits:
Want to love where you work? At West, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What’s next…Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At West, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Snapshot
- Location: Mobile, AL
- Date Posted: 3/30/2023
- Employee Type: Full-Time
- Job Type: Other
- Job ID: 213416
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