Billing Coordinator, Sr Jobs

Combined Insurance, a Chubb Company, is seeking a Senior Billing Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
JOB Summary
In partnership with our outside vendor, CSSC, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies’ financial status.
The Senior Billing Coordinator is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. Direct ownership of a block of business as it relates to premium management. This position will support a larger and more complex book of clients.
This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.
Responsibilities
Manage block of multiple policies and accounts from a premium accounting and billing perspective.
Work with CSSC to ensure accuracy of premium payments and application.
Conduct premium payment audits when required to help clients identify incorrect or missing payments.
Communicate policy financial status to internal and external partners.
Responsible for past due management, billing discrepancies, and error templates for assigned block. This includes up lapsing, payment collections, and member detachment.
Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary.
Partner with client finance on any communication necessary to resolve billing vs. remittance challenges and past due invoices.
Responsible for suspense management, unapplied premiums, and reconciliation for assigned block.
Develop and maintain positive relationships and rapport with internal and external clients.
Provide on-going client support for billing/premium to ensure members no longer employed by the group are appropriately transitioned to direct billing.
Provide any premium reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for in-force customers.
Partner with necessary areas on account reviews and audits to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities.
Support teammates as needed and drive results for goals and key performance indicators.
Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified, or new processes are created.
Conduct any necessary testing for new processes, systems, or equipment to ensure low impact to team and clients.
Perform other duties as assigned.
COMPETENCIES
Relationship-Builder – Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
Problem Solving – Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
Continuous Learning – Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
Initiative – Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability – Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
Results Orientation – Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
Values Orientation – Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”
Detail Oriented – Has exceptional attention to detail and focus on accurate and timely delivery.
Creativity – Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren’t successful.
Qualifications
Skills
Experience with group insurance premium/billing.
2-3 years of group benefits insurance industry experience preferred.
Education and Experience
4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
Experience with group insurance premium/billing. 5 years of group benefits insurance industry experience preferred.
Excellent verbal and written communication, interpersonal, and customer service skills
Excellent analytical, accounting, and problem-solving skills
Ability to structure and manage work across multiple functions & locations
Ability to build consultative, trust-based relationships
Ability to identify issues, remediation tactics and escalation paths
Personal initiative and accountability
Sound judgment and ability to problem solve
Sound organizational and time management skills
Ability to multi-task in an extremely fast paced environment
Ability to prioritize and manage multiple priorities
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.
ABOUT CHUBB
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.
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EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.