Billing Coordinator Jobs

Summary/Objective

To maintain the utility billing and related systems for the City and produce timely and accurate utility bills according to established procedures, policies, rules, and regulations. To provide excellent customer service to customers on the water, wastewater, and sanitation systems.

PAY/WAGES

The pay range is between $18.43 and $21.30 based on experience.

HOURS

This is a Hybrid position with a flexible schedule during typical business hours. This is a part-time 28 hours a week position.

Benefits

• Personal time
• Sick days
• Paid holidays
• Paid vacation
• Retirement benefits include VMERS C, and the ability to contribute to a 457 or ROTH.

Essential Functions And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate the shut-off process with Public Works and Clerk staff.
• Process direct debits for all utility accounts per payment due dates.
• Use meter reading program to research account issues and provide information to customers.
• Ability to interact with various individuals courteously and efficiently, including City officials and staff, City residents, and representatives of outside organizations.
• Assist Public Works with some administrative tasks as time allows.
• Complete various projects related to meter and account maintenance for the utility system.
• Maintain utility billing program.
• Prepare and issue utility bills from the City’s utility billing program.
• Produce final utility bills and coordinate final meter reads on accounts.
• Assess penalties on past-due utility balances.
• Assist other finance department staff when requested.
• Manage work orders for the utility billing program and coordinate with Public Works as necessary.
• Prepare and issue miscellaneous accounts receivable billings for the City.
• Maintain and keep current all related procedures for the position.

Qualifications

• Attention to detail and good organizational skills.
• Proficient in grammar, spelling, and mathematical skills.
• Ability to use discretion in handling confidential information.
• Ability to work independently.
• Understanding of computer systems. Strong experience using Microsoft programs (especially Excel), Acrobat Pro, and electronic filing systems.
• Ability to work on an interdisciplinary team.
• Ability to deal courteously and efficiently with a variety of individuals, including customers/residents, City officials and staff, and representatives of outside organizations.

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